Sales Associate

Reports toManager

Shift: Varies

FLSA: Non-Exempt

Position Summary

Exciting news! We are thrilled to announce that we are opening a brand-new store in Cathedral City. The primary responsibility for all positions with Ace Hardware Cathedral City is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements. 

Essential Duties and Responsibilities

 Help unload incoming trucks and put away merchandise (as arranged by management). 

Maintain your assigned department: Keep clean, organized and fully stocked.

Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.

 Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

 Restock merchandise displays as needed, watch end caps and side wings.

 Handle special orders for all non-stock items. It always takes two associates to say “No.”  Never tell a customer no without checking with a floor manager, assistant manager or store manager.

 Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

 Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

 When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.  Walk up and down the main aisles to be sure customers are being assisted in all departments.  Avoid personal conversations with co-workers on the floor.

 Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.

 Demonstrate the WOW process

 Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

 Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

 Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.

 Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

 Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.

 Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

 Always wear your radio and headset in order to effectively communicate with other associates or management.

 Respond to Customer Coordinator questions as needed.

 Assist customers with large or heavy items as needed.

 Offer customers a red basket for their shopping use.

 Assist in the training and development of peers

Required Knowledge, Skills and Abilities

 Able to communicate professionally with customers and team members

 Skilled at providing prompt, friendly and attentive customer service

 Strong organizational skills with a passion for details

 Willing to learn all areas of the store and help train others

 Proven track record of being a team player

 Knowledge and experience of various departments is strongly desired.

 A continuous pattern of regular and prompt attendance is required.

 Availability must be flexible including evenings, weekends and holidays.

 Bilingual (Spanish) verbal and written communication skills strongly preferred

Must be legally authorized to work in the United States

Physical Requirements

The minimum physical requirements for this position include:

 Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

 Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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