THE ROLEThe Sales Associate - Cannabis Budtender is the heart of the Bud's guest experience. This is a guest-facing, non-supervisory position responsible for helping guests navigate our products, completing accurate & compliant cannabis transactions, & creating the welcoming, knowledgeable & hospitality-driven experience that keeps people coming back.You'll spend the majority of your shift directly interacting with guests - learning what they're looking for, answering product questions, completing transactions & helping maintain an organized, efficient & inviting retail environment.Budtenders are also one of our most important lines of defense when it comes to compliance. You'll be responsible for verifying information, maintaining transaction accuracy, protecting cannabis products & cash, & following all Company procedures & applicable cannabis regulations.This role requires curiosity. Great Budtenders continually build their cannabis knowledge, learn our products, understand the menu, & adapt as our technology, systems & industry evolve.CORE COMPETENCIES & SKILLSYou bring:A genuine passion for hospitality & creating an exceptional guest experienceStrong interest in cannabis products & continued product educationExcellent interpersonal & communication skillsAbility to connect with a diverse guest populationStrong attention to detail & transaction accuracyReliable cash-handling & basic mathematical skillsAbility to remain calm, professional & effective under pressureStrong personal accountability & willingness to learn from mistakesAbility to prioritize tasks & remain productive in a fast-paced environmentA collaborative, team-oriented mindsetAbility to follow established policies, procedures & management directionComfort learning & using point-of-sale systems & other Company technologyCuriosity & adaptability when learning new technology, systems & toolsMultilingual skills - a plusEXPERIENCE & EDUCATIONHigh school diploma or equivalent - requiredOne or more years of work experience - requiredRetail, hospitality or customer-facing experience - preferredCannabis industry experience - preferredCash-handling experience - preferredExperience using POS or other retail technology - preferredStrong communication & interpersonal skills - requiredESSENTIAL DUTIES & RESPONSIBILITIESGUEST EXPERIENCE & SALESWelcome every guest with a friendly, professional & hospitality-driven approachGuide guests through the retail experience & help them navigate available cannabis productsListen to guest needs & preferences & provide appropriate product informationMaintain strong working knowledge of the products, brands & promotions available on the menuEducate guests on product types, consumption methods, storage requirements & other Company-approved product informationComplete guest transactions accurately & efficiently through the point-of-sale systemHelp maintain efficient guest flow during both high- & low-volume periodsCreate positive interactions that build guest trust, loyalty & repeat businessRepresent Bud's values & brand professionally during every guest interactionCANNABIS KNOWLEDGE & EDUCATIONMaintain current knowledge of cannabis products available on the menuBuild understanding of product categories, cannabinoids, consumption methods, storage requirements & other relevant product informationParticipate in Company-required product education & trainingStay informed about new products, brands & Company promotionsCommunicate cannabis information responsibly & within the scope of Company trainingNever provide medical advice or make claims outside of approved product informationTRANSACTIONS & CASH HANDLINGDispense cannabis & cannabis products in strict accordance with Company procedures & applicable regulationsAccurately process transactions using the Company's POS systemMaintain responsibility for an assigned cash till when applicableAccurately make change & follow all cash-handling proceduresVerify cash amounts & transaction records as requiredImmediately report cash or transaction discrepancies to Retail ManagementMaintain accuracy throughout the entire dispensing & sales processCOMPLIANCE & SAFETYFollow all Company policies, Standard Operating Procedures & applicable cannabis regulationsMaintain required knowledge of METRC & Company POS processesFollow all age-verification & identification requirementsHelp prevent sales to minors, theft & diversionMaintain awareness of cannabis products & assigned inventory at all timesImmediately report compliance, security or safety concerns to Retail ManagementMaintain guest privacy & confidentialityFollow all security & emergency proceduresMaintain safety awareness throughout each shiftSTORE OPERATIONSMaintain a clean, organized & guest-ready sales floorSupport opening & closing procedures as assignedAssist with front desk, guest check-in or other guest-facing responsibilities as assignedMonitor product levels on the sales floor & communicate replenishment needsAssist with product labeling & stickering, restocking or other inventory-related tasks as directedMaintain accuracy of assigned inventoryComplete assigned side work & operational tasksHelp prepare the store & sales floor for the next shiftAdapt to procedural & operational changes as communicated by Retail ManagementPerform additional non-supervisory duties as assignedFULFILLMENT DUTIESMaintain the pick-up order & kiosk order flow, ensuring accurate & timely fulfillment for guestsVerify pick-up & kiosk orders for accuracy before releasing them to guestsCommunicate fulfillment delays, issues or discrepancies to Retail ManagementTEAMWORK & COMMUNICATIONWork collaboratively with Budtenders, Lead Sales Associates, Inventory & Retail ManagementFollow direction provided by Retail Management & Shift SupervisorsCommunicate guest-flow, inventory, cash, technology or operational concerns promptlySupport teammates during high-volume periodsContribute to a positive, respectful & inclusive work environmentAsk questions when expectations or procedures are unclearTake accountability for mistakes & work collaboratively to resolve themTECHNOLOGY & AIUse Company-approved technology & systems to complete sales, inventory, training & other assigned responsibilities accuratelyUse approved AI tools, when appropriate, to support learning, organization & individual productivityLeverage approved technology to strengthen product knowledge & better understand Company-provided informationDemonstrate curiosity & adaptability as new technology, systems & AI tools are introducedReview AI-generated information for accuracy before relying on or using itNever enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policyUnderstand that AI & technology may support the role but do not replace Company training, approved product information, established procedures or management directionSUCCESS IN THIS ROLEA successful Budtender consistently:Creates an exceptional & welcoming guest experienceCompletes accurate, efficient & compliant cannabis transactionsBuilds strong cannabis & product knowledgeMaintains cash & inventory accuracyFollows all compliance, safety & security proceduresCommunicates effectively with guests & teammatesMaintains a clean, organized & guest-ready environmentDemonstrates reliability, accountability & strong attention to detailAdapts positively to new procedures, products & technologyUses technology & AI responsibly to support learning & productivityContributes positively to the overall success of the store & teamADDITIONAL REQUIREMENTSMust be at least 21 years of ageMust pass all required background checksMust remain eligible for state-required cannabis industry badgingMust maintain required licenses, certifications & trainingsMust remain compliant with all Company policies & applicable cannabis regulationsMust be available to work a flexible schedule based on business needs, including mornings, evenings, nights, weekends & holidaysMust be able to work successfully in a fast-paced retail environmentPHYSICAL REQUIREMENTSAble to stand & move throughout the store for extended periods, including shifts of up to 10 hoursAble to lift & move up to 50 lbsAble to bend, reach, crouch & move safely throughout the facilityAble to perform repetitive POS, cash-handling & inventory-related tasksAble to work outside in varying weather conditions when requiredComfortable working in a fast-paced, high-volume retail environmentWORK ENVIRONMENTThis position operates primarily on the retail sales floor in a fast-paced, high-volume cannabis environment with frequent direct interaction with guests, cannabis products, cash, technology systems & other team members.The Budtender is a guest-facing, non-supervisory position & is eligible to receive tips in accordance with applicable law & Company policy.Strict adherence to all Company policies, Standard Operating Procedures & applicable cannabis regulations is required at all times.EQUAL OPPORTUNITY EMPLOYERBud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation. #ENGHP