You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary: Sales associates are expected to maintain a positive representation of Modern Do it Best Hardware by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:
Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
Notify customers of upcoming promotions and new products.
Assist with loading products into customer’s vehicles as needed.
Merchandise products according to prescribed planograms and help maintain signage.
Restock shelves as necessary.
Assist in taking regular inventory of stock.
Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
Help store staff with other tasks as needed.
Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
Attend all staff meetings.
Adhere to all store policies and safety standards.
Be able to cut keys for customers.
Operate a cash register
Cut glass and plexiglass
Qualifications:
Outstanding customer service skills and a professional attitude.
A working knowledge of the products contained in the store with a willingness to continue to learn.
Organized, self-starter who thinks independently and solves problems.
Knowledge of effective sales methods and techniques.
Knowledge of point-of-sale systems in order to assist with price lookup, special orders, cashier and order entry. Knowledge of MS Word and PowerPoint.
Strong math, reading, writing, and communication skills.
Able to lift up to 80 lbs.
Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
Goals:
Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
Continually expand knowledge of all departments in the store.
Become a versatile employee, able to help in other areas when needed.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
After enough experience, become a mentor to new employees and help them understand products and retail concepts.
Numbers & Facts
Location
Grand Rapids, MI
Job Type
Full-time
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Skills
Communication Skillsunmatched
Consumer Promotionsunmatched
Customer Support/Serviceunmatched
Health Insuranceunmatched
Housekeeping/Cleaningunmatched
Lift/Move 80 Poundsunmatched
Loyalty Programsunmatched
Mathematicsunmatched
Mentoringunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Product Merchandisingunmatched
Promotional Productsunmatched
Retailunmatched
Safety Standardsunmatched
Salesunmatched
Sales Closing Skillsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Up-Sellingunmatched
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