Job Description: Sales Associate
The primary responsibility of this role is to deliver excellent customer service, including, but not limited to - cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.
The major responsibilities for this position include:
- Greet customers by asking the magic question: “What can I help you find today?”
- Maintain the department and aisles you are responsible for on a daily basis.
- Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager.
- Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management.
- Assist in the training and development of peers.
- Actively participate in daily huddle meetings.
- Uphold merchandising and store cleanliness standards.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Aware of and able to respond to safety issues.
- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
- Solicit customers to open an Ace Rewards card.
- Answer customers’ questions and provide information on procedures and policies.
Minimum Requirements
The minimum requirements for this position include:
- Experience: Sales and marketing experience with retail programs, establishing relationships, and working with customers
- Skills/Knowledge: Knowledge of retail computer systems, MS Word, and Excel is a plus.
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
- Ability and willingness to work flexible hours including evenings, weekends,and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
- Ability to stand for 8+ hours per day
- Ability to bend, lift, crouch, squat and climb
- Ability to lift 60 pounds
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Employee discount
- Paid training