Job Description
The Sales Associate role assists in running all “front of house” fitness studio operations, with a
strong focus on premium customer service as well as meeting sales expectations. Ideal
candidate has strong customer service skills and basic sales experience. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness
studio, including membership sales and renewals, retail and concession sales, maximizing
workout traffic, and maintaining premium customer service levels.
JOB DUTIES INCLUDE:
* Establishes and maintains an effective referral program
* Maintains accurate records using established OTF sales systems.
* Conducts telephone inquiries/follow up calls/customer care calls
* Leads OTF studio previews with prospects and/or fitness program holders
* Greets members and guests promptly, enthusiastically and with a smile to create a friendly
positive entrance into the OTF studio
* Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
* Must be able to participate in 1-2 OTF scheduled workouts per week
* Maintains an organized and clean lobby/front desk area
* Responsible for processing accurate cash and credit card transactions
* Follow up and follow through activities with all prospective clients
* Responds immediately to member requests, inquiries and concerns.
* Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
* Works closely with Fitness Team to ensure that processes are fulfilled
* Responsible for attending and participating in all relative OTF training programs
JOB QUALIFICATIONS:
- Excellent customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing
structure highly preferred)
- Solid verbal and written communication skills required
- Able to multi-task and excel in a busy environment.
- Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic
computer program software use
- Health & Fitness minded people strongly preferred
- High school diploma required.
- Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a
color, it’s an attitude)
- Flexible to work day, evening and/or weekend hours as needed
strong focus on premium customer service as well as meeting sales expectations. Ideal
candidate has strong customer service skills and basic sales experience. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness
studio, including membership sales and renewals, retail and concession sales, maximizing
workout traffic, and maintaining premium customer service levels.
JOB DUTIES INCLUDE:
* Establishes and maintains an effective referral program
* Maintains accurate records using established OTF sales systems.
* Conducts telephone inquiries/follow up calls/customer care calls
* Leads OTF studio previews with prospects and/or fitness program holders
* Greets members and guests promptly, enthusiastically and with a smile to create a friendly
positive entrance into the OTF studio
* Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
* Must be able to participate in 1-2 OTF scheduled workouts per week
* Maintains an organized and clean lobby/front desk area
* Responsible for processing accurate cash and credit card transactions
* Follow up and follow through activities with all prospective clients
* Responds immediately to member requests, inquiries and concerns.
* Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
* Works closely with Fitness Team to ensure that processes are fulfilled
* Responsible for attending and participating in all relative OTF training programs
JOB QUALIFICATIONS:
- Excellent customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing
structure highly preferred)
- Solid verbal and written communication skills required
- Able to multi-task and excel in a busy environment.
- Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic
computer program software use
- Health & Fitness minded people strongly preferred
- High school diploma required.
- Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a
color, it’s an attitude)
- Flexible to work day, evening and/or weekend hours as needed
Numbers & Facts
| Location | Stuart, FL |
| Job Type | Full-time |
| Industry | Sports and Physical Recreation |
| Company Size | 100 to 499 employees |
| Year Founded | 2012 |
| Website | http://www.orangetheoryfitness.com |
About Company
Orangetheory Fitness is the scientifically designed, one-of-a-kind group personal training, interval fitness concept that is sweeping the nation. Backed by the science of excess post-exercise oxygen consumption (EPOC), Orangetheory Fitness is a 60-minute workout broken into intervals of cardiovascular and strength training. The physiology behind the Orangetheory Fitness workout involves heart-rate monitored training designed to keep heart rates in a target zone that stimulates metabolism and increases energy. Our highly qualified coaches inspire participants to beat plateaus and stick to their goals and the dynamic created by working out in a group setting has proven benefits: support, energy, endurance and accountability. Each modern studio welcomes members and guests with upbeat music, state-of-the-art equipment, contemporary lighting and art.
Skills
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