Sales BDC (Business Development Center) Agent

Job Title: Sales BDC (Business Development Center) Agent

Department: Sales

Employment Status: Full-time (Exempt)

Reports To: BDC Operations Director and Chief Operating Officer (COO)

Job Summary:

As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.

Key Responsibilities:

• Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
• Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
• Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
• Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
• Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
• Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
• Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
• Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.