Sales Coordinator 1

Reason For Assignment:

• New Position – Increased call and enrollment volume during Medicare AEP.

Day to Day Responsibilities

• The Triage & Enrollment Coordinator is a member of the Medicare Sales Team and responsible for successfully triaging calls enrolling prospects and members over the phone into new plans.
• The Triage & Enrollment Coordinator is an extended team member of the sales team and works on a regular basis with assigned sales teams and possibly producers.
• This position reports into the sales organization.
• Main responsibilities include sales support for telephonic enrollments in a call center environment entering accurate and timely data into systems.
• The Triage & Enrollment Coordinator is principally in the office and will require to work during our extended hours of operation including weekends.
• This position is a great opportunity for someone to develop skills and knowledge in serving as a support role for Inside Sales.

• Answers and responds to incoming calls from prospective members
• Identifies potential sales calls and filters out other non-sales calls to their corresponding areas
• Makes outbound calls to soft quality sales leads or follow up on missing information
• Coordinates admin requests from the team
• Responsible for entering accurate and timely data into the respective systems
• Provides administrative support as required
• Completes telephonic applications following an approved script
• Coordinates with other departments to ensure timely and appropriate responses

Capable of effectively navigating through multiple applications/system to efficiently locate and complete processing tasks

Required Skills (top 3 non-negotiables):

• Strong Computer Knowledge
• Excellent Verbal Communication
• Ability to work independently and multi-task

Preferred Skills (nice to have):

• Call Center experience
• Customer Service experience
• Sales support/health care experience

Disqualifiers/ Dislikes on Resumes:

• Lack of work experience, less than one-month terms

Education Requirements:

• High School diploma or above

Required Testing:

• Language Proficiency – Spanish