Sales Coordinator (Appointment Scheduling) | Full-Time | On-Site | Dayton, OH

Help homeowners take the first step toward comfort while building a rewarding career with one of Ohio's leading home service companies.

Logan Services is seeking a customer-focused Sales Coordinator to help convert incoming customer inquiries into scheduled in-home sales appointments. If you enjoy talking with people, staying organized, and helping customers find solutions, this is an excellent opportunity to join a growing company that values your contributions and invests in your success.

As a key member of our Sales Support team, you'll serve as the first point of contact for many customers, creating exceptional first impressions while supporting our Comfort Advisors and sales team.

Why Join Logan Services?

Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by investing in great people and delivering outstanding customer experiences.

As a family-owned company, we believe our employees are the foundation of our success. We provide ongoing training, opportunities for advancement, and a supportive team environment where you can build a long-term career.

What We Offer

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth contribution option
• Paid training and professional development
• Competitve PTO
• Paid sick time
• Stable full-time schedule
• Career advancement opportunities within a growing organization

What You'll Do

As a Sales Coordinator, you'll help convert customer inquiries into scheduled in-home sales consultations while delivering an exceptional customer experience throughout every interaction.

Responsibilities

• Answer inbound customer calls with professionalism and enthusiasm
• Schedule, confirm, and reschedule in-home sales appointments
• Follow up with customer leads to maximize appointment conversion
• Build rapport with homeowners while identifying their scheduling needs
• Maintain accurate customer information within CRM and scheduling systems
• Communicate with customers by phone, email, and text message
• Coordinate schedules with Comfort Advisors and the Sales team
• Partner with Customer Service, Dispatch, Marketing, and Sales to ensure a seamless customer experience
• Meet individual and team booking, scheduling, and customer satisfaction goals

What We're Looking For

Required Qualifications

• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Comfortable working in a fast-paced environment
• Ability to multitask while navigating multiple computer systems
• Strong attention to detail and follow-through
• Positive attitude with a team-first mindset
• Proficiency with Microsoft Office

Preferred Qualifications

• Experience in customer service, inside sales, appointment scheduling, call center, sales support, administrative support, or customer success
• Experience working with CRM or customer management software
• Experience in HVAC, plumbing, home services, retail, hospitality, or another customer-focused environment
• Experience converting customer inquiries into scheduled appointments

Our Core Values (PARTE)

People First – We care for our employees, customers, and communities.

Agile – We embrace change and continuously improve.

Radical Ownership – We take responsibility, solve problems, and follow through.

Teamwork – We succeed together through collaboration and trust.

Excellence – We strive to exceed expectations in every customer interaction.

Build Your Career with Logan Services

As a Sales Coordinator, you'll play an important role in helping homeowners improve the comfort of their homes while supporting a high-performing sales team. You'll gain valuable experience in customer service, appointment scheduling, sales support, and relationship building—all within a company committed to your professional growth.

If you're organized, personable, and passionate about delivering exceptional customer experiences, we'd love to hear from you.

Apply today and become part of the Logan Services team.

Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.