Columbia Sussex
Driven by Vision.
Built on Service. Focused on the Future.
For more than 50 years, Columbia Sussex has grown from a single hotel acquisition into a leading owner and operator of full-service hotels across the United States. Guided by the vision of Founder and CEO William J. Yung III, our company continues to expand its footprint through strategic growth, strong brand partnerships, and a commitment to delivering exceptional hospitality.
The Inverness Denver:
About The Inverness Denver, a Hilton Golf & Spa Resort:
The AAA Four-Diamond, The Inverness Denver, boasts a legacy for being the region's most distinguished urban resort, conference center, and club. Set against the backdrop of the majestic Rocky Mountains, guests and members alike enjoy the opportunity to relax and renew at the 4,500-square-foot full-service spa and fitness center, play 18 holes of championship golf, stroll along the 3.2-mile walking path, enjoy a swim in either the indoor or outdoor swimming pool, and choose from our four distinctive culinary experiences. Rest and rejuvenation are in order as guests enjoy luxurious accommodations in one of our 302 richly appointed hotel rooms, each offering golf course or mountain views presented in a sophisticated, yet comfortable Colorado style.
Hilton Culture:
Our hotel team is the heart of Hilton—filling the earth with the light and warmth of hospitality.
Hilton Core Values:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Basic Function:
- To assist and coordinate a wide variety of clerical and administrative support for the Director of Sales and Sales Managers.
- A thorough understanding of current technologies as related to business and computer software applications is a must.
- This position requires the ability to maintain an upbeat, professional manner in a busy office atmosphere.
Essential Functions:
- Answer telephone for Sales and Catering main lines and the qualifying of inquiry phone calls for proper distribution to the correct sales manager.
- Distribute leads from phone inquiries and maintain a log.
- Receive and distribute all leisure/corporate travel/golf/catering/wedding/group email leads.
Enter all new leads, contacts, and accounts in the Delphi system with quality and accuracy.
- Maintain integrity of Delphi Systems for property.
Process, audit, and route countersigned contracts daily.
- Generate Daily Bookings Report & Weekly Dashboard Report.
- Assist in the preparation and presentation of business proposals and contracts.
- Complete and distribute amenity request forms.
- Prepare guestrooms for site tours and for VIP guests.
- Support the sales team with administrative tasks.
- Sync Market Segments, rates, and cutoff dates in Delphi with OnQ Group Codes of current bookings.
- Distribute department mail, make copies, prepare Sales & Catering packets, distribute invoices, and send packages.
- Conduct all department orders for supplies.
Ensure all sales documents are up to date and distributed in all channels.
- Manage and maintain weekly/monthly reporting.
- Implement and distribute contracted minimum work sheets.
- Create new reports from Delphi as needed, so knowledge of Delphi reporting is key.
Education, Knowledge, Training & Work Experience:
- Computer literate with Microsoft Office and Excel spreadsheet knowledge is important, along with an understanding of Gmail, Meeting Broker, and Cvent software applications.
- Understanding of professional business communications.
- Ability to systematically investigate group characteristics, contacts, and history.
- College degree in Hotel Management or related field is desirable.
Qualifications:
- Must be professional in appearance.
- Must be capable of and willing to present to public groups.
- Analytical and detail-oriented with proven ability to meet deadlines, prioritize, and perform a wide variety of tasks over the course of the workday.
- Must have an understanding of in-house reporting in order to track business trends and booking activities.
- Proactive self-starter; strong sense of urgency.
- Must be proficient in Delphi, Excel, and other programs used daily.
- Must be able to communicate well with all levels of management, staff, business community, VIPs, etc.
- Must be discreet and trustworthy with confidential information and handle difficult inquiries with finesse.
Skills:
- Excellent English writing skills and oral proficiency.
- Excellent organization and time management skills.
- Excellent interpersonal skills.
- Excellent mathematical skills required.
- Excellent writing and proofreading skills.
- Excellent technical skills, specifically Word and Excel.
- Demonstrates problem-solving skills.
- Possess strong organizational skills, creativity, proofreading skills, and excellent written and verbal communication skills.
- Ability to work independently and manage a high volume of diverse workload, as well as with a strong and well-developed team.
- Ability to learn quickly, adapt and embrace change, multitask, prioritize, and meet deadlines.
- Self-motivating and outgoing.
- Well organized, strong attention to detail, and capable of working quickly and handling many projects and job functions at once.
- Perform job functions with attention to detail, speed, and accuracy.
- Work cohesively with co-workers as part of a team.
The Inverness Denver is a drug-free work environment.
The Inverness Denver is an AA/EOE employer and offers equal employment opportunity to all based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, age, or any other protected class.
Standard Specifications:
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
The Inverness is an AA/EOE employer and offers equal employment opportunity to all, based upon individual merit, and does not discriminate on the basis of race, color, religion, national origin, sex, age, or any other protected class.
Benefits:
- Medical, dental, and vision insurance.
- Basic Life and AD&D Insurance, Voluntary Life Insurance, Critical Illness, & Short Term Disability.
- Fidelity Investments 401(k) Retirement plan.
- Flexible Spending Accounts (FSA).
- Discounts with Columbia Sussex-managed properties nationwide.
- Hilton Team Member travel discounts and benefits.
- Opportunities for career growth and training.