Job Title: Hotel Sales Coordinator
Job Summary
The Hotel Sales Coordinator supports the sales team by handling administrative tasks, coordinating client communications, and assisting with group, corporate, and event bookings. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help maximize hotel revenue.
Key Responsibilities
Provide administrative support to the hotel sales team
Prepare and distribute sales contracts, proposals, and confirmations
Respond to client inquiries via phone and email in a timely, professional manner
Coordinate group room blocks, meeting space, and event details with internal departments
Maintain and update client information in the CRM system
Assist with site inspections and client visits
Track sales leads, bookings, and follow-ups
Prepare sales reports, forecasts, and presentations as needed
Ensure accurate billing, deposits, and contract compliance
Support marketing and promotional initiatives as required
Qualifications & Skills
High school diploma or equivalent; hospitality or business degree preferred
Previous experience in hotel sales, hospitality, or customer service preferred
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office and hotel sales/CRM systems
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Professional appearance and customer-focused attitude
Working Conditions
Office-based with occasional interaction in guest areas
May require evenings, weekends, or holidays depending on business needs
Performance Metrics
Accuracy and timeliness of sales documentation
Client satisfaction and responsiveness
Support of sales team goals and revenue targets