Benefits:- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
Position Summary
The Sales Coordinator provides administrative and operational support to the Sales team, helping win and service group, corporate, and catering business. The Sales Coordinator answers sales inquiries, prepares proposals and contracts, and communicates event details to hotel departments so every client experience meets brand standards. This position reports to the Director of Sales.
Essential Duties
- Answer sales office phone calls and emails promptly, and respond to inquiries about rates, availability, meeting space, and hotel services.
- Prepare, type, and send correspondence, proposals, contracts, and banquet event orders as directed by the sales managers.
- Enter and update leads, accounts, and group bookings in the property management and sales systems, and keep records accurate and current.
- Reserve and confirm guest rooms, meeting space, and catering for groups, and enter group rooming lists.
- Serve as a contact for preferred rate and corporate customers, and help resolve their requests.
- Communicate group and event details to Front Desk, Housekeeping, Catering, Banquets, and other departments so events run as planned.
- Prepare sales reports, track production and booking pace, and help with account follow up.
- Assist with site tours, client events, and sales mailings and promotions.
- File and organize contracts and client records, and protect confidential client information.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Hotel sales, catering, or front desk experience preferred. Training provided.
- Proficiency with Microsoft Office, especially Word, Excel, and Outlook. Hotel property management or sales system experience a plus.
- Strong written and verbal communication skills.
- Strong organization, attention to detail, and ability to manage multiple deadlines.
- Professional, friendly manner with clients and coworkers.
- Ability to read, write, and communicate well enough to prepare contracts, correspondence, and reports.
- Flexibility to work occasional evenings or weekends for events, as hotels operate every day.
Physical Demands
Must be able, with or without reasonable accommodation, to sit at a computer workstation for extended periods, stand and walk during site tours and events, and lift up to 25 pounds, such as sales materials and event supplies.
Schedule
Full time, Monday through Friday.
Pay and Benefits
Pay: $20.00 to $21.00 per hour.
Benefits: medical, dental, vision, 401(k), disability and life insurance, flexible schedule, paid time off, and hotel room discounts.
Equal Opportunity Statement
Embassy Suites by Hilton Santa Ana Orange County Airport is an equal opportunity employer, including protected veterans and individuals with disabilities. Reasonable accommodation is available to enable individuals with disabilities to perform the essential functions of the job.