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Sales Coordinator

Jai Ambe II Llc
  • Summerville, SC
  • Full-time
11 days ago

Job Description

Benefits:
  • Employee discounts
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Benefits/Perks
  • Competitive wages
  • Career Growth Opportunities
  • Fun and Energetic Environment
  • Ongoing training
  • Employee Discount
Job Summary
The Hotel Sales Coordinator provides administrative and operational support to the Sales Department while assisting in generating revenue through corporate, group, government, sports, and extended-stay business. This position serves as a liaison between the sales team, hotel departments, and clients to ensure a seamless experience from the initial inquiry through post-event follow-up. The Sales Coordinator plays a key role in maintaining customer relationships, managing sales systems, preparing contracts, and supporting the hotel's revenue and occupancy goals.


Essential Duties and Responsibilities


Sales Support


  • Assist the Director of Sales and General Manager with daily sales activities.
  • Respond to telephone, email, and online inquiries in a timely and professional manner.
  • Prepare proposals, contracts, group agreements, and banquet or meeting room documentation.
  • Maintain accurate customer records in the CRM system.
  • Generate reports on production, account activity, pace, and sales performance.
  • Coordinate group rooming lists and reservation details with the Front Office.
  • Prepare weekly sales meeting agendas and minutes.
Account Management


  • Assist in maintaining relationships with existing corporate accounts.
  • Prospect new business opportunities through research, cold calls, email campaigns, and networking.
  • Schedule sales appointments and hotel site inspections.
  • Conduct hotel tours for prospective clients.
  • Support negotiations while maintaining rate integrity and profitability.
Event & Group Coordination


  • Coordinate all group details between clients and hotel departments.
  • Ensure meeting room setups and guest requests are communicated effectively.
  • Work closely with Housekeeping, Maintenance, Front Office, and Food & Beverage to execute group needs.
  • Monitor group blocks, pickup, cut-off dates, and billing arrangements.
  • Conduct post-event follow-up to ensure guest satisfaction.
Marketing & Revenue Support


  • Assist with local marketing initiatives and community partnerships.
  • Support social media promotions and hotel marketing campaigns.
  • Help maintain promotional materials and collateral.
  • Monitor competitor activity and market trends.
  • Assist with implementing strategies to increase occupancy, ADR, and RevPAR.
Administrative Responsibilities


  • Maintain organized sales files and contracts.
  • Prepare invoices, billing documentation, and credit applications.
  • Process commission payments and third-party booking documentation.
  • Maintain accurate forecasts and sales tracking reports.
  • Assist with monthly and quarterly business reviews.
Qualifications


  • High school diploma required; Associate's or Bachelor's degree in Hospitality, Business, Marketing, or related field preferred.
  • Minimum one year of hotel, hospitality, sales, or customer service experience preferred.
  • Strong communication, organization, and multitasking skills.
  • Excellent interpersonal and relationship-building abilities.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Experience with hotel property management systems HotelKey and CRM systems is preferred.
  • Ability to prioritize multiple projects in a fast-paced environment.
  • Professional appearance and positive attitude.
Key Competencies


  • Customer Service Excellence
  • Sales & Relationship Building
  • Organization & Time Management
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Team Collaboration
  • Negotiation & Follow-Up
  • Revenue Awareness
  • Adaptability
Physical Requirements


  • Ability to sit, stand, and walk for extended periods.
  • Occasionally lift up to 25 pounds.
  • Ability to tour hotel property and attend community events.
Performance Expectations


Success in this role will be measured by:


  • Timely response to all sales inquiries.
  • Accuracy of contracts and group documentation.
  • Growth of corporate and group accounts.
  • Customer satisfaction and repeat business.
  • Support of occupancy, ADR, RevPAR, and revenue goals.
  • Effective communication and coordination with hotel departments.
  • Contribution to achieving the hotel's overall sales objectives.
The Hotel Sales Coordinator serves as a vital member of the commercial team, ensuring exceptional service, operational efficiency, and strong client relationships while supporting the hotel's overall revenue strategy and long-term business growth.



Numbers & Facts

LocationSummerville, SC
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Alliance/Partner Managementunmatched
  • Billingunmatched
  • Business Growthunmatched
  • Calendar Managementunmatched
  • Cold Calling Skillsunmatched
  • Communication Skillsunmatched
  • Competitive Researchunmatched
  • Contract Creationunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • Email Campaignunmatched
  • Establish Prioritiesunmatched
  • Event Managementunmatched
  • File Maintenanceunmatched
  • Food and Beverage Industryunmatched
  • Governmentunmatched
  • Health Insuranceunmatched
  • High School Diplomaunmatched
  • Hospitality Revenueunmatched
  • Hotel Managementunmatched
  • Housekeeping/Cleaningunmatched
  • Interpersonal Skillsunmatched
  • Lift/Move 25 Poundsunmatched
  • Market Trend Analysisunmatched
  • Marketingunmatched
  • Marketing Campaignunmatched
  • Meeting Minutesunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Multitaskingunmatched
  • Negotiation Skillsunmatched
  • Operational Supportunmatched
  • Operations Managementunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • Profit & Lossunmatched
  • Property Managementunmatched
  • Proposal Writingunmatched
  • Reporting Skillsunmatched
  • Revenue Growthunmatched
  • Revenue/Sales Reportingunmatched
  • Salesunmatched
  • Sales Administrationunmatched
  • Sales Forecastingunmatched
  • Sales Managementunmatched
  • Sales Operationsunmatched
  • Sales Prospectingunmatched
  • Sales Supportunmatched
  • Social Mediaunmatched
  • Sportsunmatched
  • Team Lead/Managerunmatched
  • Time Managementunmatched
  • Track Customer Issuesunmatched
  • Training/Teachingunmatched
  • Vision Planunmatched

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