Job Description: Design Associate
Reports To: Franchisee/Sales Manager
Status: Full-time
Floor Coverings International Winter Garden provides the BEST in-home flooring experience in North America and is a fast growing, turnkey flooring provider. We need a sales rep with excellent communication skills, experience, and savvy to meet new clients in their homes and sell them our services and flooring products.
To thrive in this role, you’ll need to be self-motivated, work independently, communicate well, and be highly organized and enjoy a team atmosphere. We are looking for an individual who isn’t afraid to work really hard. Experience in the flooring industry is a plus but not required. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.
In-Home Sales Flooring and Design Associate, Perks and Benefits:
· Competitive Compensation: Enjoy a strong $50,000 base salary and a companion commission and bonus structure.
· Comprehensive Training: We provide paid training to equip you for success.
· Flexible Full-Time Hours: Work full-time with flexible scheduling, including evenings and weekends.
· Paid Time Off: Take advantage of 2 weeks of paid time off to recharge. Eligible for paid time off after 6 months.
· Cell Phone Allowance: Receive a monthly $20 allowance for your cell phone.
· Personal Company phone number: We use a company called Quo to give you a company cellphone number using an application on your phone. This allows you to know when it’s a company call vs a personal call. We also have “office” hours and the phone will not ring when you are off.
· Annual Company Convention: Earn the opportunity to attend our annual company convention in Mexico.
· Company Van: Utilize a company van (mobile showroom) for work appointments.
· Gas Coverage: The company covers your gas expenses.
· iPad Tablet: Appointments are run using an iPad with proprietary software to get detailed and accurate quotes.
High Earning Potential: Approximately 30% of our first-year salespeople earned over $100,000.
KEY RESPONSIBILITIES AND TASKS (Essential Functions):
Sales
Act as the single point of contact to the customer for all types of flooring service requests
Go out to client’s homes and meet with them regarding their flooring project
Follow our Sales System using our devices and software (non-negotiable)
Coordinate installation time and communication schedule with Office Manager/Project Manager
Assist Office Manager/Project Coordinator with ordering of products (provide clarification on what needs to be ordered, as needed)
Communicate customer needs/expectations to Install Manager to make jobs go smoothly
Go back to finished jobs on day of completion for final walk thru and pick up final payment
Re-visit finished jobs (5-10 days after) to inspect, take reference pictures and ask for referrals
Engage in on-going training/educational requirements (may involve travel at company expense)
Participate in BNI, Chambers and other networking events to build relationships
Expectation is to generate 50% of your leads after being employed 6 months. Company will help you on how this is to be done.
Provided - Must maintain
Mobile Flooring Showroom - must be kept presentable, clean and organized with company samples at all times.
Exhibit care with samples at all times, maintain proper inventory of samples
In-home Mobile Tablet for estimating – for professional and work related use only
Electronic measuring device
Uniform (logo) shirts and/or name tag - to be worn on all sales calls (Casual Docker pants/shorts purchased by employee)
Floor Coverings International is the authorized Flooring dealer for Costco in Orlando with 4 warehouses. You must adhere to all Costco standards in professionalism and manners and respect the members homes.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Attend regularly scheduled weekly team meeting (Level 10) reviewing organizational goals and individual tasks
Attend Sales meeting (Typically first week of the month to review previous month’s achievements)
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team environment and communicate effectively
MINIMUM EXPERIENCE AND EDUCATION
· Sales Experience: 3-5+ years of in-home and/or outside sales.
· Drive and Determination: Use competitive drive to exceed sales targets.
· Interpersonal Skills: Exceptional interpersonal, organizational, and communication skills.
· Independence and Teamwork: Ability to work independently and collaboratively.
· Competitive Spirit: Embrace competition and have a strong drive to succeed.
· Problem-Solving: Demonstrate strong problem-solving and negotiation skills.
· Networking Experience: Be able to draw upon current networking contacts
· Positive Communication: Able to communicate effectively both internally and externally
· Detail-Oriented: Pay attention to detail and possess strong organizational skills.
· Integrity: Uphold values of integrity and honesty.
· Tech-Savvy: Be computer literate and self-motivated.
· Public Speaking: Comfortable speaking confidently in public.
· Industry Knowledge: Flooring, construction, or design knowledge is advantageous.
· Ambition: Desire to become part of our "family" and make a six-figure income.
· Urgency: Approach tasks with a sense of urgency.
· Availability: Be available for homeowner appointments in the evenings and on weekends.
· Driver's License: Hold a valid driver's license.
TRAINING AND ONGOING EDUCATION
Provided
PREFERRED EXPERIENCE AND EDUCATION
College Degree
Spanish speaking
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Sitting 80% (in the office, client’s homes, driving to appointments)
Standing/walking 20%
Moderate noise levels from office equipment.
Minimum lifting requirements of 25 pounds in order to carry sample kits into client’s homes
Frequent client and interoffice personnel interaction; heavily dependent on excellent customer interaction.
Hearing – Must be able to hear telephonic equipment and comfortably communicate with clients and others by telephone and in person.
Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
Must be able to drive a vehicle in a safe manner and have a clean driving record.
PERFORMANCE STANDARDS (SUCCESS FACTORS):
Adhere to company core values
Attitude – Integrity – Quality
ATTITUDE:
We constantly exhibit a positive attitude by being observant, forthright and helpful.
CORE VALUES:
Deliver what you promise
Respect the individual
Have Pride in what you do
Be open minded to possibilities and practice continuous improvement
Engage in the community; make it fun
QUALITY:
We take pride in our brand, product, presentations, and workmanship.
Our quality is demonstrated though our customer service, meticulous attention to detail and our commitment to quality and safety.
We stand behind our products and services through industry leading warranties.
Minimum Performance Expectations:
75% Demo rate (Leads Issued/Demos)
45% Close rate (Demos/Gross Sales)
Attend all practice/sales meetings unless sick or on vacation
Set-up Call on all appointments
Give company story on all Demos
Show financing on all appointments
Relentless follow-up on all appointments
Meet with 2 B2B2C weekly with 5 hours of prospecting
Flexible work from home options available.