Sales Director, New Business & Customer Growth

Title: Sales Director, New Business & Customer Growth

Team: Sales

Location: Hybrid preferred; remote considered with strong proximity to one of our hubs (Burlington, Houston, Waterloo)

About the Role

At Mach7, we connect pixels to point of care. We are a mission-driven medical imaging software company that never loses sight of the patient at the other end of our technology. We are also AI-forward: curious about what is possible, practical about how we work, and ambitious about making healthcare better. As we introduce new products, we are looking for an experienced sales leader who can turn that opportunity into customer value and sustained growth. Someone who loves selling, knows how to lead, and takes real satisfaction in helping others succeed.  You will lead a team of 3–6 sales and customer success professionals (we call them ACEs), combining new customer acquisition with commercially focused customer success. This is a true player-coach position: you will personally lead selected strategic opportunities and customer relationships while coaching, developing, and holding the team accountable for its performance. For now, our team blends hunting and farming. We need to win new customers, retain and grow existing relationships, and earn the kind of customer advocacy that opens doors. You will make that combination work today and help shape how the team develops as we grow.  Central to your role is the Mach7 Loop: Great customer outcomes positive references stronger marketing and sales new customers and growth further investment in our products and customer experience. You will help make this a repeatable way of working, not just an aspiration.

What You'll Do

We recognize that candidates bring diverse experiences and backgrounds. If you don’t meet every requirement, we still encourage you to apply! Many strong candidates don’t check every box. We value potential, growth, and impact as much as experience.

Who You Are

What Success Looks Like 

You deliver against personal and team sales goals, with a consistent cadence of signed new-customer and expansion contracts. Customers renew, grow, and increasingly recommend Mach7 to their peers. Marketing and sales have a stronger base of credible customer stories and references. Your pipeline is well qualified, your forecasts are dependable, and risks surface early enough to address. Your team becomes more skilled, confident, and accountable, with success shared across the group rather than dependent on one individual. Above all, growth comes from delivering value customers recognize and trust.

Why Mach7?

This is an opportunity to have a direct impact on a growing commercial team, the introduction of new products, and the experience of the customers who depend on us. We care about performance and about how we achieve it. We value initiative, curiosity, collaboration, and people who help those around them succeed. We work hard, support each other, and believe there should be room to enjoy the work along the way. Behind every image is a patient. Helping our customers serve that patient better is why we are here.