Sales Employee

Company Description 24 Hour Fitness, celebrating over 35 years as an industry leader, is dedicated to creating a healthier, happier world through fitness. The company focuses on supporting the physical and mental well-being of members, team members, and guests by continuously innovating its fitness offerings and experiences. With over 275 clubs across 13 states, 24 Hour Fitness provides extensive strength, cardio, and functional training equipment. Members benefit from group fitness classes, personal and virtual training, as well as digital tools through the 24GO® app, designed to support diverse fitness journeys and goals.

Role Description The Sales Employee role is a full-time, on-site position based in Walnut Creek, CA. In this role, the team member engages prospective and current members on the club floor, at the front desk, and by phone to introduce membership options, programs, and services that best match their fitness goals. Daily tasks include conducting needs-based consultations, giving club tours, explaining membership plans and promotions, and processing new memberships and upgrades. The Sales Employee also follows up on leads, supports local outreach efforts, and collaborates with club staff to ensure a welcoming, inclusive experience for all visitors. Additional responsibilities include maintaining accurate records in club systems, meeting individual and team sales targets, and upholding 24 Hour Fitness standards for customer service and professionalism.

Qualifications

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• Strong customer service and interpersonal skills, with the ability to build rapport and engage a diverse member base.
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• Sales and consultative skills, including experience with needs-based selling, lead follow-up, and meeting performance goals.
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• Effective communication skills, both verbal and written, and the ability to clearly explain products, services, and pricing.
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• Basic computer literacy and comfort using point-of-sale systems, customer databases, and scheduling or CRM tools.
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• Ability to work on-site in Walnut Creek, CA, including evenings, weekends, and holidays as needed.
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• Interest in health and fitness and willingness to learn about club programs, equipment, and training options.
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• Collaborative mindset with the ability to work as part of a club team and support shared sales and service goals.
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• Previous experience in retail, hospitality, fitness, or membership sales is beneficial; high school diploma or equivalent preferred.
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