Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations.
We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms.
We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX.
This is a Remote Work-from-Home full-time position.
Responsibilities
Give product demos for sales, product training, and initial setup
Handle inbound technical support calls and emails
Answer product-related technical questions
Fill out RFI / RFP when needed
File tickets as you discover issues with the products
Communicate effectively with customers via email, phone, and video calls
Requirements
Exceptional presentation skills
Understand customer needs and present solutions that best solve their problems
Customer-driven with an adaptable and versatile approach to troubleshooting
History of consistently meeting (and often exceeding) goals and expectations
4+ years of experience in supporting SaaS products
Excellent communication and video presentation (Zoom) skills
Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
Strong references from previous managers/supervisors
Job Benefits
Retirement fund contribution
Paid vacation
Compensation
$60,000 - $150,000 per year (commensurate with experience)
Application Process
Reply with your resume including education details in PDF or Word format to jobs.2026@jollytech.com with the subject "JOL-SLE-TX-090126"
Include your desired salary
Include 3-5 bulleted points listing your top strengths and measurable achievements (please be concise)