Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)

Title

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos

Job ID

#JOL-SLE-TX-070126

Location

Austin, TX

Company

Jolly Technologies Inc.

Summary

Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations.

We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms.

We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX.

This is a Remote Work-from-Home full-time position.

Responsibilities

• Give product demos for sales, product training, and initial setup
• Handle inbound technical support calls and emails
• Answer product-related technical questions
• Fill out RFI / RFP when needed
• File tickets as you discover issues with the products
• Communicate effectively with customers via email, phone, and video calls

Requirements

• Exceptional presentation skills
• Understand customer needs and present solutions that best solve their problems
• Customer-driven with an adaptable and versatile approach to troubleshooting
• History of consistently meeting (and often exceeding) goals and expectations
• 4+ years of experience in supporting SaaS products
• Excellent communication and video presentation (Zoom) skills
• Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
• Strong references from previous managers/supervisors

Job Benefits

• Retirement fund contribution
• Paid vacation

Compensation

$60,000 - $150,000 per year (commensurate with experience)

Application Process

• Reply with your resume including education details in PDF or Word format to jobs.2019@jollytech.com with the subject "JOL-SLE-TX-070126"
• Include your desired salary
• Include 3-5 bulleted points listing your top strengths and measurable achievements (please be concise)

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