19 Logistics is a freight brokerage specializing in temperature-controlled and time-sensitive freight solutions. As part of the FreshEdge family of companies, we support an extensive network of produce distributors, ensuring seamless transportation services. We are seeking a detail-oriented and experienced Billing and Claims Administrator to join our growing team and play a critical role in maintaining accuracy and efficiency in our financial operations.
Essential Functions:
- Cold call, qualify, and close new shipping clients - with an emphasis on food, beverage, and temperature-sensitive freight - to build a sustainable pipeline.
- Serve as the single point of contact for your customers, quoting competitive rates, managing RFPs, and consulting on spot market trends.
- Build a network of vetted carrier partners across Dry Van and Refrigerated modes (both FTL and LTL/partial).
- Oversee day-to-day load tracking, rate confirmation negotiation, issue resolution, and delivery confirmation, supported by our after-hours operational team.
- Grow gross margin volume to qualify for dedicated operational support staff assigned directly to your accounts.
- Develop and maintain strong relationships with customers, carriers, and transportation partners
- Obtain and manage freight shipments from existing and prospective customers
- Source qualified and reliable carriers to meet customer transportation requirements
- Negotiate carrier rates while maintaining company margin and profitability objectives
- Negotiate customer pricing and provide accurate freight quotes
- Match available carrier capacity with customer freight needs
- Coordinate pickup and delivery schedules with carriers and customers
- Monitor shipments from pickup through final delivery
- Provide customers with timely shipment updates and tracking information
- Proactively communicate delays, service issues, or changes in transportation schedules
- Resolve shipment issues, including delays, missed appointments, damaged freight, and carrier service concerns
- Verify carrier qualifications, insurance, operating authority, and other required documentation in accordance with company procedures
- Enter and maintain accurate shipment, customer, carrier, and pricing information in the company's transportation management system (TMS)
- Maintain accurate records of rates, confirmations, bills of lading, proof of delivery, and other required documentation
- Build and maintain a reliable network of transportation carriers
- Identify opportunities to increase shipment volume and revenue from existing customers
- Prospect for new customers and develop new business opportunities as assigned
- Monitor market conditions, capacity, fuel trends, and freight rates
- Maintain appropriate gross profit margins on each shipment
- Follow company policies and procedures regarding credit, pricing, carrier selection, and customer commitments
- Collaborate with sales, customer service, operations, accounting, and management to ensure successful shipment execution
- Follow up on outstanding documentation and billing requirements
- Assist with resolving freight claims and other customer or carrier disputes
- Meet established revenue, margin, volume, and customer-service goals
Competencies:
- Intellectual horsepower
- Highly resourceful
- Strong relationship management and interpersonal skills
- Innovative and creative thinking
- Listening skills
- Influencing and negotiation skills
- Problem-solving
- Organized and attention-to-detail approach
- Excellent verbal and written communication skills
Education and Experience:
- High school diploma; Preferred Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 2+ years of experience in freight brokerage, transportation, logistics, dispatch, sales or a related field
- Experience pricing and moving Dry Van and Temp-Controlled (Reefer) freight; experience handling food & beverage supply chains is strongly preferred
- Proficient PC skills in CRM and Enterprise Resource Planning (ERP) systems- Produce Pro, Microsoft Office (particularly Excel), and common E Mail systems
Compensation:
Physical Demands:
- Stand or sit for long periods of time
- Travel as needed and required
Benefits:
- Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
- Paid Time Off
- Holidays
- 401(k) with Company Match
- Weekly Paid
- Career Advancement Opportunities
All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.