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Sales - Lead Solutions Support Representative (Electrical/Mechanical Project Estimator)

Macpower Digital Assets Edge Private Limited

Houston, TX

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JOB DETAILS
SALARY
$29–$29 Per Hour
SKILLS
Architectural Services, Budget Management, Business Model, Business Plan, Code of Federal Regulations, Communication Skills, Copying Machines, Corporate Policies, Cost Control, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Management, Document Scanners, ERP (Enterprise Resource Planning), Electricity, Establish Priorities, Fax Machines, Information Models, Interpersonal Skills, Manufacturing Systems, Market Segmentation, Marketing, Multitasking, Negotiation Skills, Office Equipment, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Pricing, Product Programs, Project Estimates, Project Execution, Project Tracking, Project/Program Management, Resolve Customer Issues, Sales, Sales Management, Solution Sales, Technical Support, Time Management, Work From Home, Writing Skills
LOCATION
Houston, TX
POSTED
9 days ago
Position Details:
  • Work Hours: Monday Friday, 8 AM 5 PM
  • Location: Onsite (Remote work is NOT an option)
  • Employment Type: Temp-to-hire
  • Technical Skills:
    • Basic Excel proficiency is required.
    • Experience with Epicor ERP (or similar manufacturing ERP systems) is a plus but not required.
    • Any experience in project estimation is beneficial but not mandatory.
  • Customer Service: Strong customer service skills and a customer-focused mindset are essential.
  • Job Responsibilities:
    • Handle customer inquiries, review technical data/specifications, and prepare quotes accordingly.
Requirements & Expectations:
  • Strong technical aptitude combined with excellent customer service, interpersonal, and organizational skills.
  • Ability to manage multiple projects and work with different customers simultaneously.
  • Self-motivated, capable of working independently and driving personal growth.
  • Excellent written and verbal communication skills.
  • Confident, articulate, and professional speaking abilities.
  • Strong problem-solving skills to address customer needs and issues effectively.
  • Ability to understand and calculate figures related to discounts, commissions, percentages, and sales order amounts.
  • Decision-making capabilities aligned with company policies, particularly in handling customer concerns.
  • Ability to meet deadlines and prioritize workload efficiently.
  • Physical requirements:
    • Ability to sit, stand, walk, kneel, crouch, or carry loads up to 10 pounds.
    • Strong vision capabilities including close, distance, color, and peripheral vision.
    • Proficiency in operating office equipment such as computers, scanners, copiers, fax machines, and telephones.
  • Ability to demonstrate technical aptitude (a test may be required).
Key Responsibilities:
Primary Role:
Serve as the direct point of contact for technical product specifications and pricing for customers, with support from Encon's Sales, Production, and Engineering teams.
Essential Duties:
  • Maintain direct verbal and written communication with customers regarding technical, commercial, and pricing inquiries.
  • Manage budgetary and formal bid requests, ensuring accurate specifications, qualifications, and timelines.
  • Oversee project contracts in the CRM system, from initial quotation to final sale, including:
    • Providing customers with value-engineered alternative products that meet their needs while optimizing cost, delivery, and installation time.
    • Maintaining regular communication with sales personnel about pending quotations.
    • Collecting and verifying necessary information from customers and their engineers for accurate takeoffs, job bids, quotations, and orders.
    • Coordinating with Engineering and Production to ensure proper technical submittals and compliance with codes and specifications.
    • Leading Project Review meetings and managing data submission, approvals, and order negotiations.
    • Scheduling and managing deliveries of Tempered Water Systems (TWS) and ThermaFlow Plus orders.
    • Building strong relationships with customers across multiple market segments to facilitate smooth communication and project execution.
    • Collaborating with Product Managers, Sales Managers, and Marketing teams to stay updated on pricing, product updates, and program changes.
    • Handling customer complaints and feedback related to technical products and services through the Customer Feedback Response (CFR) process.
    • Reviewing engineering and architectural build-out plans and utilizing Business Information Modeling (BIM) tools to provide technical support.
    • Performing additional duties as assigned.

About the Company

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Macpower Digital Assets Edge Private Limited

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