Sales Manager/Studio Manager Role Overview
The Sales Manager/Studio Manager will lead and oversee studio operations with a primary focus on driving membership and retail sales. This dynamic role blends 80-90% sales activities with 10-20% management responsibilities, including staff supervision and operational excellence.
Key Responsibilities
Sales and Revenue Growth
- Drive membership sales through direct outreach, networking, and grassroots marketing.
- Strategically manage marketing campaigns to generate leads and boost revenue by 8-10% month over month.
- Develop and execute outside sales strategies and build partnerships with local businesses.
- Manage studio attrition, keeping it under 6%, by fostering strong member relationships and retention efforts.
- Keep track of and execute member cancellations and frozen accounts
- Actively prospect and follow up on leads via phone calls, emails, and text messages.
Studio Operations
- Oversee studio cleanliness, organization, and adherence to policies and procedures.
- Manage inventory for retail products, ensuring accuracy and timely replenishment.
- Collect outstanding dues and maintain accurate records through the studio's CRM system (e.g., ClubReady).
- Coordinate with vendors and ensure all necessary forms and supplies are available.
- Use resources such as My Stretch Works to find answers to operational and sales-related questions.
Team Leadership and Development
- Recruit, train, and supervise Sales Representatives and Flexologists.
- Coach staff on sales techniques to meet individual and team targets.
- Independently address high-level customer service issues with professionalism and tact.
- Collaborate with the District Manager to align on goals and strategies.
- Attend all meetings with the District Manager and corporate support teams.
Community Engagement and Marketing
- Schedule and actively participate in community and networking events to promote the studio.
- Create and manage social media marketing campaigns, posting at least three times weekly and sharing stories five times a week.
Qualifications
- Minimum 2 years of experience in fitness or membership sales.
- Proficiency in CRM systems such as ClubReady.
- Strong written and verbal communication skills.
- Ability to manage multiple revenue streams, prioritize tasks, and meet deadlines in a fast-paced environment.
- Demonstrated leadership skills with the ability to inspire and manage a team.
- Passion for fitness and commitment to studio success.
- Availability to work a flexible schedule, including weekdays, nights, and weekends.
Additional Requirements
- Impeccable attendance with no more than two callouts per quarter.
- Punctuality in all aspects of the role, including daily operations and scheduled events.
- Attendance at all required meetings with the District Manager and corporate support teams.
- Self-motivated and reliable, with a proactive approach to achieving personal and team goals.
Attributes for Success
- Highly organized, detail-oriented, and adaptable to change.
- Reliable with impeccable attendance and professionalism.
- Proficient in data management, reporting, and analysis.
- Strong interpersonal skills for in-person, telephone, and email communication.
Be part of a growing brand that values innovation, community, and personal developmentapply today and help us stretch toward greatness.