Sales Manager

Job Description:

Role Overview:

• Responsible for driving revenue growth, expanding strategic partnerships, and increasing customer lifetime value across our travel technology portfolio with primary emphasis on cruise-focused solutions.
• This role blends new business development, account expansion, consultative selling, and industry leadership, requiring a strong understanding of cruise sales and distribution alongside broader travel product knowledge (Air, Hotel, Car, etc.).

Key Responsibilities

Revenue & Growth:

• Secure new business and expand existing accounts across travel technology solutions, with key focus on cruise distribution and cruise-centric products
• Upsell enhanced services and premium capabilities across cruise, air, hotel, and car offerings
• Own the full sales lifecycle: discovery, demonstrations, proposals, timelines, UAT coordination, Statements of Work, and contract execution
• Consistently meet or exceed revenue and growth targets

Client Engagement & Enablement:

• Conduct high-impact product demonstrations and training sessions via web tools and in person
• Translate cruise-specific workflows and challenges - as well as broader travel operations - into tailored SaaS solutions
• Serve as a trusted advisor to prospective and existing clients, addressing technical, operational, and commercial needs
• Build long-term relationships that drive retention, satisfaction, and account expansion

Industry Leadership & Events:

Represent Client at cruise and global travel industry events, including:

• Travel conventions and trade shows
• World Travel Markets and summits
• Cruise-focused conferences
• Phocuswright and travel-technology events
• Conduct in-person presentations, meetings, and promotional events
• Attend and host networking events to promote Client's products, services, and partnerships

Collaboration & Strategy:

• Collaborate with domestic and international travel agencies, cruise lines, suppliers, vendors, and GDS partners
• Coordinate sales initiatives across internal teams to ensure alignment and execution
• Contribute to sales and marketing content, media, and online campaigns supporting global expansion
• Provide leadership with insights into customer needs, cruise market trends, competitive activity, and product opportunities

Core Functions:

• Promote, follow up, sell, and secure opportunities through a relationship-based, consultative sales approach
• Manage pipelines, timelines, UAT status updates, estimates, and Statements of Work
• Schedule and conduct phone, virtual, and in-person meetings
• Deliver regular reporting on customer feedback, market activity, and sales performance

Qualifications & Experience:

• 3+ years of proven B2B sales experience, preferably in SaaS, travel technology, or enterprise platforms
• Strong Cruise Industry experience required, with working knowledge of cruise sales, distribution, or cruise line operations
• Broader travel industry experience across Air, Hotel, Car, or Tour products strongly preferred
• Demonstrated consultative selling skills and problem-solving ability
• Results-driven, self-motivated, and comfortable working independently and collaboratively
• Excellent verbal, written, and presentation skills
• Proficiency with Microsoft Office Suite and CRM/contact management tools
• Valid U.S. driver's license and valid passport (international travel required)
• Must be a US Citizen or a Green Card Holder
• Authorized to work in the United States without any restrictions and able to pass a full back ground check, Education, Work, Credit and Criminal.