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Sales Operations Administrator
Job ID
46357
Date
14 October 2026
Job Family
Type of contract
Why work for Manitou Group?
Manitou is purposefully committed to you, its people. Based on a "One United Team" focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.
Are you looking for a new opportunity? Join us to be part of our continuous success.
GENERAL ACCOUNTABILITY:
Located at Manitou North America, LLC headquarters in West Bend, WI, this position is responsible for maintaining the business relationship with an assigned group of dealers within the Manitou dealer network. Serving as the primary internal contact for Manitou North America (MNA), this role provides dealer support across sales, marketing, sales/finance programs, and dealer portal navigation to help dealers achieve their business objectives. The position works proactively with Regional Sales Managers to support territory management and serves as an advocate for, and example of, superior customer service throughout the organization
DUTIES & RESPONSIBILITIES:
Maintain internal responsibility for a designated group of dealers within the Manitou dealer network, as assigned by the Sales Operations Director.
Receive orders from dealers via the dealer portal and email, ensure accurate entry into the company's ERP system, and manage all placed orders from entry through to shipment.
Serve as the primary point of contact for assigned dealers via email and/or phone.
Run reports and queries as needed or requested to manage all in-house orders.
Act as a liaison between the dealer network, the factory, Sales Directors, and internal departments.
Respond to all incoming dealer communications related to sales, marketing, sales/finance programs, and use of the dealer portal.
Communicate relevant policies and procedures to dealers.
Perform other duties and projects as assigned
EXPERIENCE:
Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use.
Must possess a positive, "can do" attitude.
Excellent personal and interpersonal working skills.
Proper telephone etiquette.
Demonstrates proactive thinking and strong problem solving skills.
Quick learner and adaptability is a plus.
EXPERTISE:
Familiar with Google Suite, Excel, web-site navigation and ERP software.
Knowledge of construction equipment or manufacturing industry.
EDUCATION:
INTERNAL & EXTERNAL CONNECTIONS:
Internal: Plants, Credit, Parts, Accessories, Marketing, Regional Sales Managers etc.
External: Dealers and Key Accounts, Freight Companies
What does MANITOU Group offer?
Base Pay Range between $21.00 - $28.75 per hour, plus a potential quarterly bonus based on performance metrics
Actual pay determined by experience level, skills, qualifications & work location
This position is located in West Bend, WI
Travel Requirements - no travel required
In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
Applicants must be authorized to work in the United States
Manitou Group is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status or disability status.
What is MANITOU Group?
To learn more about Manitou Group, click here
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Privacy Policy
Information note on data confidentiality in the context of recruitment
In accordance with Regulation (EU) 2016/679 on the protection of personal data, which came into force in the European Union on May 25, 2018, and the French Data Protection Act of January 6, 1978, amended accordingly, Manitou Group, made up of Manitou BF and its subsidiaries, is committed to protecting the rights of individuals.
Protecting your privacy and your personal data is a priority for Manitou Group, and we attach particular importance to this in all our processes. The purpose of this information notice is to inform you about how your personal data is processed during the recruitment process, and about your rights in this respect.
Who are the Data Controllers of your personal information?
Our recruitment site allows you to consult job offers from Manitou Group''s various companies and subsidiaries. MANITOU BF and its subsidiaries may process, as Data Controller and under its own responsibility, or jointly, where appropriate by Manitou BF, the data collected once you have submitted your application.
What data about you is collected by Manitou Group?
If you apply for a job with one of the Manitou Group''s companies, the personal data processed by these companies may only be that required for recruitment purposes. The main categories of personal data processed are as follows :
What are the purposes of processing your personal data?
Manitou Group companies may process your data for the following purposes :
Note: In order to select the most suitable profiles for the various jobs, we use sorting software based on algorithms that produce automated individual decisions. In this context, you have the right to request the intervention of a human being, to express your point of view regarding the decision and to contest it. To exercise these rights, please refer to the section "What are your rights and how to exercise them?"
Candidate assessment : To determine your professional skills required for the position, you may be asked to take part in assessments, tests and interviews (physical or video).
Candidate access management:
Improving the candidate experience: Your personal data may be used to monitor the quality and continuous improvement of our products and services.
Recruitment marketing: Sending candidates communications about potential positions, according to their relevance.
Legal compliance: We use your personal data to comply with our legal obligations, including in response to an authority or court order or a discovery request.
If your application is successful, you may be asked to provide other information relating to your personal data, which will be required to draw up your employment contract with a Manitou Group company.
Why are we authorised to process your personal data?
Manitou Group companies require a lawful basis for processing your personal data. To this end, your personal data is processed in accordance with the following provisions :
Who can access your data?
Authorised persons involved in the recruitment process working on behalf of Manitou Group companies and subsidiaries ;
The authorised persons of the Manitou Group''s companies and subsidiaries, for the purposes defined in this confidentiality charter ;
IT service providers working on or providing support for our systems ;
The judicial or administrative authorities where this is necessary to comply with the law in force. Do we transfer your personal data? The Manitou Group''s Data Center is based in France. For some of the services we offer (particularly those accessible via the web), we use specialist partners (considered as subcontractors) who may host data outside France and the European Union. For example, we use partners such as IT service providers, social network providers and marketing agencies. How long will your personal data be kept? Your personal data is kept for as long as is necessary for the fulfilment of the purposes, in accordance with legal or regulatory obligations and internal procedures. In this context, your personal data is processed for a maximum of twelve months after the last use of your candidate account. In the French companies of Manitou Group, personal data is archived for a maximum of five years after the last use of your candidate account. In the event of litigation, Manitou Group companies and subsidiaries may retain personal data until the end of legal proceedings. Security Given the nature of personal data and the risks involved in processing it, Manitou Group implements technical and organisational security measures to protect the security and confidentiality of the data under our supervision against accidental or deliberate manipulation, loss or destruction, and against access to such data by unauthorised persons. Our safety procedures are constantly being improved as new technologies emerge. What are your rights and how can you exercise them? You have a number of rights regarding the protection of your personal data :
Right to be informed: In order to guarantee fair and transparent processing, you may receive from Manitou Group companies any information concerning the processing of your personal data.
Rights of access and rectification: You have the right to request access to your personal data and to rectify inaccurate data. Under this right of access, you may obtain confirmation as to whether or not your personal data is being processed and, if so, access to it.
Right to erasure: You have the right to obtain the deletion of your personal data in certain cases, such as when the personal data is no longer necessary for the purposes for which it was collected. However, this right to oblivion is limited with regard to the legal and contractual obligations of the companies and subsidiaries of the Manitou Group.
Right to limitation: You have the right to restrict the processing of your personal data by Manitou Group, for example where such processing is unlawful, and to object to it by requesting the deletion of your personal data. In such cases, your personal data will only be processed with your consent or for the exercise or defence of legal claims.
Right to data portability: In compliance with the conditions defined by the law, you have the right to receive the personal data that you have provided to us, in a structured, commonly used computer format, and to transmit it to another Data Controller.
Right to object and withdraw consent: You have the right to object to the processing of your personal data for a legitimate reason at any time. You may also withdraw your consent at any time. However, please note that if you object to the processing of your personal data, we will not be able to process your application.
To exercise these rights, you can contact us by email at the following address, providing proof of your identity : privacy@manitou-group.com. If you are not satisfied with the answers provided, you have the right to lodge a complaint with a personal data supervisory authority about the processing of your personal data. For France: www.cnil.fr/en Changes to this information notice We may update this notice to reflect changes in our practices and services and to comply with data protection laws and regulations. Where necessary or required, we will inform you by any means and/or seek your consent. We therefore invite you to consult it each time you visit our site so that you are aware of the latest version.
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