Sales Operations Analyst - OEM

Duties:

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• Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.
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  • Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)
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  • Intake of Nokia Deal Registration and Quote Request
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  • Quote process OEM and OEM Light: creation, approval, submission to Nokia
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  • Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with Everpure end-customer sales team)
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  • Updating of Quote Tracker (internal and Nokia)
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  • Keep track of Quote SLAs and feed that back into MBRs
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• Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.
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  • Review Nokia orders and support with order booking according to agreed SLAs
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  • Update Nokia on the delivery status of the orders
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  • Expedite orders when necessary
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  • Keep track of orders delivery accuracy and feed that back into MBRs
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• Coordinate custom supply models and delivery processes.
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  • Coordinate PERs with Nokia
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  • Trigger install services team once PER is received
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  • Update final install addresses in SFDC
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• Monitor and audit OEM incentive funding commitments and track payments to Nokia.
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• Assist in generating sales reports and in MBRs with Nokia.
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• Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).
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• Track action items from weekly cadence meetings and MBRs
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• Keep our SOP always updated
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• Liaise with OEM PM to shape internal processes and tools to better support the OEM model
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• Maintenance of the Everpure-Nokia Microsite.
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Skills:

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• Experience: min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.
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• Bachelors degree required
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• Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
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• Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
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• Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
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• Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).
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• Languages:  English. Other languages a plus (Spanish, Portuguese, French)
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Key Performance Indicators (KPIs)

 

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• On-time turnaround and accuracy of OEM price quotes and booking execution.
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• Smooth implementation and compliance of OEM / OEM Lite SOPs.
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• Accurate financial tracking and reporting.
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• Efficient lab equipment deployment and contract turnaround.
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