Sales Operations Analyst

St. Paul, MN

$30–$35 Per Hour
Instant Apply

4 days ago

Job Description

Job Title: Sales Operations Analyst
Location: St. Paul, MN 55114
Duration: 24 months

Position Purpose
The Sales Operations Analyst supports scalable commercial execution by administering sales processes, maintaining business-system and data quality, coordinating cross-functional handoffs, and improving the customer lifecycle from lead through order, fulfillment, renewal, and reporting. Reporting to the Product Manager responsible for CRM and commercial operations, this position translates defined business requirements into accurate transactions, repeatable workflows, reliable reporting, and timely support for Sales, Accounting, Product, Production, and customer-facing teams.

Key Accountabilities

Develops working knowledge of the end-to-end commercial process, including lead and opportunity management, quoting, contracting, order processing, fulfillment, billing coordination, customer onboarding, subscription administration, renewals, and reporting, to provide informed operational support across the customer lifecycle.

Provides day-to-day CRM administration and user support, including record maintenance, workflow assistance, reporting support, issue documentation, and escalation of system defects, policy decisions, and process gaps.

Acts as pre-contract resource for sales teams to ensure all appropriate documents are included in customer agreements, as well as ensuring all appropriate Terms & Conditions are captured for billing needs and to ensure documents meet the requirements of potential audits.

Guides sales team members in resolving transaction and process exceptions, coordinating decisions or corrections needed to move work forward while minimizing avoidable administrative effort for Sales.

Supports quote preparation and processes online order submissions and trial subscription deals, ensuring accurate entry, timely follow-up, and coordination of required next steps.

Performs quality reviews of pending-won deals before closure, validating required customer, product, pricing, shipping, purchase order, tax, contract signature, and payment-term information and coordinating necessary corrections with Sales and Marketing.

Coordinates subscription renewals by monitoring upcoming expirations, maintaining renewal opportunities and subscription records, and communicating with customers to support timely renewal decisions and continuity of service.

Coordinates cross-functional handoffs among Sales, Production, and Accounting to ensure each team receives the information required for fulfillment, billing, and related downstream activities.

Supports the sales team in maintaining accurate, complete, and consistent customer, lead, opportunity, and deal data within designated business systems.

Supports approved process-improvement initiatives by assisting with workflow updates, testing, documentation, implementation, and adoption.

Other duties as assigned.

Required Knowledge, Skills & Abilities

Proficiency with a Customer Relationship Management tool, preferably Zoho, including the ability to navigate, create records, make updates, and run reports.

Proficiency with the Client Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.

Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.

Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.

High level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelines.

Optimistic, proactive, energetic approach to work habits and communications.

Ability to influence without authority across the organization.

Excellent communication skills; both written and verbal.

Excellent time management and organizational skills.

Independent and self-motivated work ethic.

Preferred Experience

Bachelor’s degree in a business or sales related field, or equivalent experience in a professional services environment.

3+ years of experience in sales operations or other process optimization roles

Numbers & Facts

Location	St. Paul, MN
Salary	$30–$35 Per Hour

Skills

Accountingunmatched
Administrative Skillsunmatched
Analysis Skillsunmatched
Billingunmatched
Business Solutionsunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Documentationunmatched
Employee Relationsunmatched
Employee Relationship Management (ERM)unmatched
Interpersonal Skillsunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Suitesunmatched
Onboardingunmatched
Operational Supportunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Process Improvementunmatched
Product Pricingunmatched
Professional Servicesunmatched
Project/Program Managementunmatched
Purchase Ordersunmatched
Record Keepingunmatched
Requirements Managementunmatched
Salesunmatched
Sales Administrationunmatched
Sales Analysisunmatched
Sales Closing Skillsunmatched
Sales Operationsunmatched
Sales Supportunmatched
Support Documentationunmatched
Systems Maintenanceunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched

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