Sales Operations Business Partner

JOB SUMMARY: The Sales Operations Business Partner is responsible for ensuring smooth and effective program & process operations across the Sales organization, including Product and Marketing. You will be aligned within the Operations & Organizational Planning group and be the key consultative Liaison to the Sales business units. The Sales Operations Business Partner serves as a critical connection and catalyst to leverage and scale operational processes and stability across the designated groups. You will serve as a key subject matter and process expert, lead cross functional initiatives, and continually partner with internal stakeholders and external partners to ensure seamless program operations and a positive stakeholder experience.

PRIMARY JOB RESPONSIBILITIES:

• Partner with leaders across the Sales and Client Management, Product and Marketing business units to understand strategically and tactically the key business & program needs, emerging priorities and long-term vision; translating these into actionable & scalable operational roadmaps.
• Build, grow & deepen viable collaborative relationships across all levels of the designated business units, while aligning with the core Operations & Organizational Planning team as well as other stakeholders.
• Represent, coach and grow a strong and balanced operational mindset & perspective within the designated business units and across the larger enterprise.
• Drive the design, implementation, and continuous enhancement of the program’s operational strategy in alignment with organizational goals; mindful of stability, scalability, optimization and forward momentum.
• Represent and champion the program & participant experience functions and constituent voices in organizational planning discussions and other strategic forums.
• Manage complex or high-priority operational issues and initiatives, providing guidance, direction, and decision-making to drive timely resolution.
• Define, monitor and report operational trends; using data insights to optimize program transparency and as well as improve customer experience.
• Support the development and/or review of training and communication materials.
• Lead and contribute to strategic cross functional initiatives related to operational excellence, program scalability, and user experience enhancements.

JOB QUALIFICATIONS:

Required:

• Bachelor’s degree or higher in business management or related field
• Demonstrated success in planning, managing and scaling functional operational processes
• 4+ years relevant experience in Sales or Insurance organizations; ideally in a health insurance (or comparable) environment, managing complex operations
• Excellent critical thinking, strategic planning and problem-solving skills
• Superior interpersonal skills to serve as a trusted advisor and build strong relationships with colleagues
• Demonstrated time management, prioritization, and multitasking abilities
• Advanced communication skills, including speaking, writing and active listening
• Ability to give and receive feedback and constructive criticism from a variety of channels

Preferred:

• Knowledge of health plan benefits, processes and operations, ideally in Medical or Dental.
• Experience in Massachusetts insurance environment.
• Strong process mindset, with solid problem analysis & resolution skills

PHYSICAL DEMANDS:

• Incumbent must be able to communicate effectively.
• Ability to operate personal computers and related technologies.
• Incumbent works primarily in a remote environment or a private or shared office environment.

The target hiring range for this role is $92,480 - $108,800 (Annually). The starting base salary will be determined based on skills, experience, and other job-related factors. In addition, our total rewards package includes medical, dental, and vision plans; generous time off including PTO, short and long-term disability insurance and a competitive 401(k) savings match including financial planning workshops. See our Careers Page for more information.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

In accordance with Delta Dental of Massachusetts’ Compliance Plan, all employees must conduct Delta Dental of Massachusetts business and activities in accordance with applicable laws, regulations, professional standards, and ethical standards and report potential compliance or ethical issues to Delta Dental of Massachusetts’ designated Compliance Officer.

Delta Dental of Massachusetts’ Affirmative Action Program affirms our commitment to make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.