Sales Operations Coordinator

Job Title / Position : SALES OPERATIONS COORDINATOR

Department : SALES

Reports to : CFO

Status (Full time / Part Time : FULL TIME

Pay: 65,000 - 85,000

Position Summary

The Sales Operations Coordinator is responsible for ensuring that the Sales organization operates accurately, efficiently, and consistently.

The role manages day-to-day sales operations while also serving as a process owner and problem solver, identifying recurring issues, improving workflows, maintaining operational controls, and developing scalable processes that reduce unnecessary manual work and management involvement.

Key Responsibilities

Order & Sales Operations

• Monitor and process incoming wholesale purchase orders through designated channels. 

• Review orders for pricing, SKU, quantity, ship date, terms, and other required information.

• Enter or upload confirmed orders into NES and applicable customer systems.

• Track open orders and resolve or escalate discrepancies through shipment.

• Provide routine operational support and order-status communication to Account Executives and customers as appropriate.

Returns, Repairs & Claims – Front-End Management

• Manage the customer-facing and administrative portion of authorized return and repair requests.

• Monitor and create required RA or repair documentation according to established procedures.

• Verify required customer information and coordinate status communication.

• Escalate commercial exceptions or unusual requests to the appropriate Account Executive.

• Coordinate handoff to Inventory/Warehouse for physical receipt, inspection, inventory movement, repair handling, and final disposition.

Product Information & Customer Systems

• Provide approved product images, copy, specifications, line sheets, UPC information, and other standard account assets.

• Support customer portals, NuOrder, EDI/GXS, NES, and other applicable wholesale systems.

• Perform scheduled pricing and product-information validation and coordinate correction of discrepancies with the appropriate departments.

• Identify recurring system issues and support corrective process improvements.

Sales Reporting & Execution Support

• Track open orders, backorders, cancellations, pending customer issues, return requests, and other operational exceptions.

• Support Account Executives with data and materials required for account reviews and market meetings.

• Ensure confirmed buyer decisions and approved commercial actions are accurately reflected in internal systems.

• Follow up on approved inventory or allocation decisions with Planning and other departments as needed to ensure proper execution.

Cross-Functional Coordination

• Serve as an operational liaison between Sales and Planning, Inventory, Logistics, Accounting, Marketing, IT, and other relevant departments.

• Route requests to the appropriate owner and maintain clear accountability through resolution.

• Escalate significant unresolved issues, policy exceptions, or process failures to Sales Management.

Sales & Operations Shared Folder Governance

• Maintain the structure and organization of Sales and Sales Operations shared folders.

• Ensure account and Sales Operations documents are stored in designated shared locations according to established standards.

• Review the Sales Landing Zone daily and properly classify or relocate files requiring assistance.

• Conduct a weekly folder review to identify misplaced, duplicate, outdated, or incomplete documentation.

• Maintain simple folder structures, naming conventions, and document-management standards for the Sales organization.

• Support compliance with the company's shared-folder and document-sharing procedures.

Process Improvement & Scalability

• Identify repetitive manual work, recurring errors, and inefficient workflows.

• Develop standardized procedures, templates, checklists, and SOPs.

• Identify recurring rules-based activities that can be documented, automated, or appropriately delegated.

• Transition standardized activities when approved so the role can continue focusing on higher-value Sales Operations and problem solving.

• Support implementation and testing of new systems, automation, and workflow improvements.

• Perform special projects and other related duties as required or assigned.

Key Performance Indicators

Performance may include:

• Order Processing Accuracy and Turnaround Time

• Open Issue Aging and Resolution Time

• Pricing and System Accuracy

• Sales Shared-Folder Compliance

• Completion of Required Operational Reviews

• Reduction in Recurring Manual Errors

• Process Improvements / SOPs Implemented

• Reduction in Routine Management Escalations

Qualifications

• 2–5+ years of sales operations, order management, sales administration, customer operations, or related experience.

• Wholesale, department store, fashion, jewelry, accessories, or consumer products experience preferred.

• Strong analytical, organizational, and problem-solving skills.

• Strong attention to detail with the ability to manage multiple priorities.

• Ability to independently investigate operational issues and coordinate solutions across departments.

• Strong Excel skills and comfort working with multiple business systems.

• ERP, EDI, NuOrder, retailer portal, or similar system experience preferred.

• Strong written and verbal communication skills.

• Demonstrated interest in process improvement, workflow efficiency, and operational scalability.