Sales Operations Customer Liaison

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Sales Operations Customer Liaison

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value:

The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.

What You'll Do:

• Ensures effective communication between client and Azenta teams
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
• Ensures client responses are completed in a timely manner and according to department quality standards
• Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers

What You Will Bring:

• Bachelor's degree preferred
• High school diploma or equivalent required
• Minimum of three (3) years of relevant experience in customer service, customer support, sales operations, billing, finance, biobank operations, or a related field
• Customer support experience required
• Preferred experience with SFDC (Salesforce.com) or similar solution
• Excellent analytical and organizational skills
• Excellent verbal, written, and presentation skills
• Attention to detail, accuracy, and proactive relevance to company interests

Your Working Conditions:

• General office setting
• Employee may occasionally work in an area with potentially infectious materials.
• Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably-every day.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $50,000.00 - $62,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.