Sales Operations I

Job Description

Sales Operations I

Noida, Uttar Pradesh

Job Summary

This Demand is against the SR of Misal(52259828)

To support in tracking sales metrics and implementing KPIs for reporting.

Key Responsibilities

• Responsible for end-to-end commercial governance & management at customer level encompassing invoicing, P&L management and DSO (Days Sales Outstanding).
• Ensuring contractual adherence / compliances, managing Deliverables and Obligations. in tandem with Global Sales teams.
• Project demand management and it's documentation through Statement of Works
• Own contract change process through identifying and executing the changes needed
• Identify and mitigate any contract revenue leakage.
• Effective tracking of contracted revenue and P&L to minimize any revenue slippages
• Pro-actively interpreting the contract and identify associated risks. Working with stakeholders on a mitigation roadmap.
• Bring in process excellence through the needed reviews, identifying the changes needed and owning them till execution.
• Establishing customer review mechanism, across aspects of account management / contract / commercial management.
• Oversee the holistic business operations.
• Coordinate to close business opportunities, working with internal stakeholders.
• Manage the internal and external stakeholders of the engagement.
• Manage account end to end management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.
• Identify and leverage opportunities to enhance Top-line by way of Contract Reshaping - growing existing and new business opportunities.
• Drive offshore customer reviews and visits.
• Track account performance and raise Red-Flags in a timely manner.
• Conduct internal reviews and maintain the overall account stats health.

Skill Requirements

• Business transaction management capabilities.
• Business development acumen and documentation (project orders / SOWs).
• Contract change management.
• Demand management and forecasting.
• Commercial management including invoicing & collections.
• Customer and internal stakeholder management.
• Business workflow management and enhancement.
• Business case creation & articulation.
• Understanding and/or experience around pricing and associated P&L calculations.
• Commercial contract negotiations.
• Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax - Invoice, Proforma - Invoice, PAT, EBITDA, P&L, SOW, Budgeting, Forecasting.
• Exposure of handling Business Analytics, Accounts Receivables, FP&A.
• Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation.
• Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced.

Other Requirements

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Information at a Glance

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At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.