Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: ACI GIFT CARDS LLC
Offered Position: Sales Operations III
Job Location: Seattle, Washington
Job Number: AMZ10342256
Position Responsibilities:
Lead customer experience initiatives for Amazon"s Gift Cards business with the Amazon Payments organization. Standardize standard operating procedures (SOPs) and leading process improvement efforts through scope alignment with business leaders, process design, data analysis, timeline management, and presenting results to senior management. Identify opportunities, proposing strategies, analyzing impact, gaining consensus, and managing initiative rollouts to meet organizational goals. Develop comprehensive understanding of customer needs and pain points to advocate for customers during product roadmap planning. Understand technical concepts, managing trade-offs and product backlogs, identifying risks, and collaborating with technical teams. Build strong stakeholder relationships to evaluate business priorities, define requirements, drive decisions, and establish information-sharing mechanisms while influencing cross-functional teams with and without authority.
Position Requirements:
Bachelor"s degree or foreign equivalent degree in Business Administration, Finance, Computer Science, or a related field and five years of experience in the job offered or a related occupation. Employer is willing to accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor"s degree and five years of experience. Must have five years of experience in the following skills: (1) delivering cross-functional projects in accordance with defined timelines, budgets, quality standards, and controllership requirements; (2) experience with project or program Management, or Lean Six Sigma; (3) experience with Salesforce.com or related CRM systems; (4) experience working with SQL; (5) experience with data visualization tools including Tableau, Looker, or Quick sight; and (6) experience working within the payments industry.
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $133,900/year to $181,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Salary | $133,900–$181,200 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Budgetingunmatched
- Business Administrationunmatched
- Business Processesunmatched
- Computer Scienceunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Data Analysisunmatched
- Data Processingunmatched
- Data Visualization Toolsunmatched
- Financeunmatched
- Lean Six Sigmaunmatched
- Lookerunmatched
- Needs Assessmentunmatched
- Process Improvementunmatched
- Product Backlogunmatched
- Product Planningunmatched
- Project/Program Managementunmatched
- Quality Metricsunmatched
- Requirements Managementunmatched
- Risk Analysisunmatched
- SQL (Structured Query Language)unmatched
- Sales Operationsunmatched
- Salesforce.comunmatched
- Standard Operating Procedures (SOP)unmatched
- Strategic Analysisunmatched
- Tableauunmatched
- Time Managementunmatched
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