Sales Representative/Account Manager, Associate IV - Public/Commercial

Kaiser Permanente

Denver, CO

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JOB DETAILS

SALARY

$39.56–$51.19 Per Hour

SKILLS

Brand Strategy, Brokerage, Business Administration, Business Development, Business Plan, Customer Experience, Data Collection, Data Entry, Detail Oriented, Diversity, Establish Priorities, Finance, Health Insurance, Health Plan, Health Plan Membership, Healthcare, Healthcare Quality, High School Diploma, Maintain Compliance, Marketing, Mentoring, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Planning, Product Pricing, Project Planning, Project Tracking, Reporting Skills, Request for Proposals (RFP), Sales, Sales Management, Sales Operations, Sales Support, Set Goals, Staff Policies, Team Player, Time Management, Trend Analysis, Willing to Travel, Work From Home

LOCATION

Denver, CO

POSTED

Today

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350 E. Dakota Ave., Denver, Colorado 80247
Job Summary:
Completes assigned tasks to support sales and account plans including new products, benefits offerings, or pricing models independently. Works with cross-team and sometimes cross-organization peers to prepare communications for local and regional enrollment meetings. Works with cross-team peers and sometimes cross-organization to pursue sales opportunities in new or growing markets, including gathering and entering data. Builds and leverages relationships with brokers, channels, and customers to demonstrate value and build commitment independently. Supports sales plan design, quote, and Request for Proposal (RFP) following established practices. Contributes to a positive customer experience by supporting the communications within and across teams, as well as providing information to customers directly. Assists in gathering information on service failure trends to better serve customers and fulfill KP mission.

Essential Responsibilities:

Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.
Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
Supports a positive customer experience by: independently supporting communications between team members, brokers, channels, and customers to demonstrate value and build commitment; working with cross-team, and sometimes cross-organization peers to meet customer needs in accordance with KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing advanced knowledge of product, service, and ratings to provide information customers, brokers, and consultants about added services and product enhancements independently; and assisting the team to gather complex information on service failure trends or process improvement opportunities to better meet customer needs.
Supports the enrollment and implementation process by: preparing communication materials for use at local and/or regional enrollment meetings independently; following established principles to support communications between customers and team members during the membership enrollment and implementation process; and working with cross-team and sometimes cross-organization peers to support the overall implementation or renewal process of health plan membership, including assisting with research, presentation, preparation, reporting and training coordination.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Benefits/Services
Benefits/Services Presentations
Brand Strategy
Business Development
Business Planning
Business Process Improvement
Clinical Selling Expertise
Commercial Marketing
Compliance Management
Creativity
Data Entry
Goal Setting
Interpersonal Skills
Member Service
Sales Operations
Sales Opportunity Orchestration
Sales Performance Data

Minimum Qualifications:

Minimum two (2) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR minimum four (4) years of experience working in a corporate or business office environment.

Accident and Health Insurance License (Colorado) within 3 months of hire

Preferred Qualifications:

Health Insurance License in state(s) where applicable.
Associate's degree in Marketing, Finance, Business Administration, or related field.

Primary Location: Colorado,Denver,Regional Office - Colorado
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:01 AM
Working Hours End: 04:45 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-CO-02|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Colorado Regional Offices - Grp Reltn-Public/Commercial - 1608
Pay Range: $39.56 - $51.19 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 5 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

About the Company

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

FOUNDED

1945

WEBSITE

http://www.kp.org/careers

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Sales Representative/Account Manager, Associate IV - Public/Commercial

Kaiser Permanente

Denver, CO

About the Company

Kaiser Permanente

Resume Resources

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