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Skills
Administrative Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Develop and Maintain Customersunmatched
ERP (Enterprise Resource Planning)unmatched
Help Deskunmatched
Order Processingunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Managementunmatched
Sales Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
Description
- Answer and manage incoming customer calls through the TOPREGAL sales hotline.
- Provide professional, friendly, and timely support via phone and email.
- Handle helpdesk tickets and resolve customer issues in a timely, professional, and customer-focused manner.
- Accurately enter and maintain customer information in our ERP system.
- Assist the sales team with day-to-day administrative and operational tasks, including order processing.
- Coordinate with internal departments to ensure a seamless customer experience.
- Support sales management and collaborate with team members on various projects and initiatives.
- Help identify opportunities to improve internal processes and customer satisfaction.
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