Dealership:

L0421 Suburban Cadillac of Troy

Sales Representative

Suburban Cadillac of Troy

Are you driven by success, passionate about helping customers, and ready to build a rewarding career in automotive sales? Suburban Cadillac of Troy is looking for motivated, customer-focused Sales Representatives to join our team. Whether you're an experienced automotive professional or someone with a strong sales and customer service background, this is an opportunity to grow with one of the most respected luxury automotive brands in the industry.

As a Sales Representative, you'll guide customers through the vehicle purchasing process while delivering an exceptional experience that builds long-term relationships and repeat business.

What You'll Do

• Greet customers in a prompt, friendly, and professional manner.
• Provide professional vehicle and product presentations to customers.
• Offer and accompany customers on vehicle demonstration drives.
• Continuously prospect and develop new business opportunities.
• Gather customer contact and interest information and accurately enter data into the CRM system.
• Utilize the Salesperson Daily Work Plan to follow up with prospective customers and maintain relationships with current customers.
• Schedule and confirm customer appointments daily.
• Assist customers throughout the sales process, ensuring a professional and non-confrontational experience.
• Maintain current knowledge of product information, pricing, incentives, and manufacturer programs.
• Attend and actively participate in daily sales meetings and ongoing training sessions.
• Practice and refine customer service, communication, product knowledge, and phone skills daily.
• Maintain the appearance and cleanliness of the showroom and vehicle inventory.
• Deliver sold vehicles following established delivery procedures to ensure an outstanding ownership experience.
• Introduce customers to the Service Department through the Sales-to-Service process after delivery.
• Obtain all applicable licensing required by state law and company policy.
• Support the onboarding and development of newly assigned sales team members through coaching, role-play exercises, product demonstrations, and product knowledge training.
• Assist new sales representatives with daily customer follow-up activities, appointment setting, and CRM utilization.
• Communicate regularly with designated program coordinators and participate in mentoring or development programs as required.
• Help trainees achieve performance expectations and become successful contributors to the sales team.

What You'll Bring

• Strong attention to detail.
• Sense of urgency and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to type efficiently and accurately enter customer information into tracking systems.
• Basic mathematical skills and ability to perform simple calculations.
• Proficiency with basic computer applications and CRM systems.
• Strong customer service orientation and relationship-building skills.
• Self-motivation and a desire to achieve individual and team goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Why Join Suburban Cadillac of Troy?

At Suburban Cadillac of Troy, you'll have the opportunity to represent a prestigious luxury automotive brand while building a career with one of the largest automotive retailers in North America. We provide ongoing training, career advancement opportunities, and a team-oriented environment where your success is supported.

Benefits

We offer best-in-class industry benefits, including:

• Competitive compensation with uncapped earning potential
• Medical, Dental, and Vision Plans
• Paid Holidays and Paid Time Off
• Short-Term and Long-Term Disability Coverage
• Company-Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center and Professional Development Opportunities
• Vehicle Purchase Discounts
• Wellness Programs

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years of age.
• Previous sales, customer service, hospitality, or automotive experience is preferred but not required.
• Must be eligible to obtain and maintain any applicable state licensing requirements.

Equal Opportunity Employer

We are a drug-free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Join the team at Suburban Cadillac of Troy and build a career where performance, customer relationships, and professional growth are rewarded.