Position Overview
Advantage Toyota is seeking an energetic, professional, and customer-focused Sales & Service Greeter to serve as the first point of contact for dealership guests. This role is responsible for welcoming customers, completing guest check-ins, gathering customer updates, and ensuring every visitor is connected with the appropriate Sales or Service team member.
Key Responsibilities
- Greet all customers promptly and professionally upon arrival.
- Welcome guests visiting both the Sales and Service departments.
- Check customers in upon arrival and verify appointment information.
- Obtain updates from customers regarding vehicle ownership, contact information, purchase interests, service concerns, and overall experience.
- Document and communicate customer updates to Sales Consultants, Service Advisors, and Management.
- Ensure customers are directed to the appropriate department quickly and efficiently.
- Notify Sales Consultants and Service Advisors when customers arrive for scheduled appointments.
- Monitor customer wait times and ensure guests receive timely assistance.
- Assist in managing showroom and service drive traffic flow.
- Maintain a clean, organized, and welcoming showroom, reception, and customer waiting areas.
- Answer basic dealership questions and provide information about dealership products and services.
- Support customer retention, loyalty, and satisfaction initiatives.
- Assist with dealership events, promotions, and customer engagement activities.
Qualifications
- Excellent customer service and communication skills.
- Friendly, outgoing, and professional demeanor.
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to accurately gather and relay customer information.
- Basic computer and data entry skills.
- Reliable attendance and punctuality.
- Previous customer service, hospitality, retail, or dealership experience preferred.
- Bilingual (English/Spanish) is a plus.
What We Offer
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Employee discounts on vehicles, parts, and service
- Career growth and advancement opportunities
- Team-oriented and supportive work environment
Schedule
- Full-Time
- Flexible schedule, including evenings and Saturdays as needed
Ideal Candidate
The ideal candidate enjoys interacting with customers, creating positive first impressions, and ensuring guests receive outstanding service from the moment they enter the dealership. Bilingual candidates who can effectively communicate with a diverse customer base are strongly encouraged to apply.
Apply Today
Join Advantage Toyota and help deliver an exceptional customer experience for both our Sales and Service customers while supporting our commitment to guest satisfaction and retention.