Sales Service Specialist

Position Summary
Sanhua is looking for a Sales Service Specialist to handle client orders and deliveries, maintain and build customer relationships, and provide clients with timely updates on products, services, and order status. The Sales Service Specialist will also serve as a liaison between the warehouse and production teams to ensure customer orders are processed accurately and delivered on time, while providing prompt and timely feedback to clients.

Essential Responsibilities 

• Purchase order and sales order processing and tracking
• Invoicing, packing slips, and bill of lading preparation
• On-time delivery
• Customer complaints
• Accurate order processing
• Timely response time via email
• Monitor and resolve overdue AR

Preferred Qualifications:

• Experience using Microsoft Office Suite
• Word and Excel. Preferably knowledge in WMS and ERP.

Education

• Bachelor’s degree in Business Administration, Supply Chain, or a related field required

Experience
Logistics Experience required. 

Core Competencies
Customer Relationship Management, Conflict Resolution, Problem Solving，Cross-functional Collaboration