Sales Specialist

Company Description Afrodin is a global e-commerce fashion hub that connects authentic African craftsmanship with customers around the world. The company partners with designers and artisans across Africa to offer handcrafted clothing, footwear, bags, jewelry, and accessories that blend cultural heritage with contemporary style. Afrodin’s mission is to make African fashion accessible, affordable, and widely celebrated through a curated online marketplace. By empowering emerging creators and supporting sustainable craftsmanship, Afrodin provides a trusted platform for high-quality, culturally rich designs. With secure international shipping, seamless ordering, and a growing network of outlets in the U.S. and U.K., Afrodin is redefining how global audiences experience African fashion.

Role Description The Sales Specialist role at Afrodin is a full-time remote position focused on driving revenue growth and strengthening customer relationships. Day-to-day responsibilities include managing inbound and outbound sales inquiries, presenting product offerings, and guiding customers through the purchasing process. The Sales Specialist will build and maintain long-term relationships with customers, identify upsell and cross-sell opportunities, and collaborate with marketing and operations teams to support promotional campaigns and sales initiatives. The role also involves monitoring sales performance, providing feedback on customer trends, and contributing to continuous improvement in sales processes. This position requires a proactive, results-oriented approach and an interest in fashion, culture, and e-commerce.

Qualifications

• Candidates should possess strong Communication skills and the ability to engage with diverse customers in a clear, professional manner.
• Candidates should possess Customer Service skills to handle inquiries, resolve issues, and ensure a positive shopping experience.
• Candidates should possess Sales skills, including prospecting, negotiation, and closing, with a focus on meeting and exceeding targets.
• Candidates should possess Training and Sales Management skills to support onboarding of new team members and assist in executing sales strategies.
• Experience in e-commerce, retail, or fashion sales is highly beneficial.
• Comfort working with digital tools, CRM systems, and online communication platforms.
• Strong organizational skills, attention to detail, and the ability to work independently in a remote environment.
• Relevant education or equivalent professional experience in business, marketing, sales, or related fields is preferred.