This role involves processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.
Key Responsibilities:
Answer incoming sales calls, address customer inquiries, provide product information, and process orders
Accurately enter and maintain data in CRM and order management systems
Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
Make outbound sales calls to potential and existing customers to promote products and services
Collaborate with the sales team to follow up on leads and close sales
Provide exceptional customer service by resolving issues and answering questions promptly
Prepare reports and updates on sales activities and customer interactions
Support administrative tasks and assist other departments as needed
Stay informed about products, promotions, and market trends to better assist customers
MUST HAVES:
At least 2+ years experience in a sales, account manager or sales support role
Strong verbal and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software