Sales Support Associate

Primary Function Overview

The Sales Support Associate acts as a liaison between Sales, Operations, and the Customer providing the Customer an additional touch point to Wonderware West to achieve superior Customer Service. The continuous goal of the Sales Support Associate is to act as the anchor of the Senior Account Executive sales team, assisting Customers while growing and nurturing Tier 2 & Tier 3 clients.

In This Function You Will

• Work with outbound business development activities to grow and nurture smaller Tier 2 & 3 clients
• Provide lead qualification Initial point of contact for inbound marketing leads
• Handle general customer issues, inquiries, inbound calls, etc.
• Create opportunities and submit quote requests in CRM
• Assist with requests for proposals/requests for information
• Create quotes in CRM
• Modify existing quotes in CRM
• Work with Outbound business development activities to grow and nurture smaller Tier 2 & 3 clients
• Check and report on progress of customer orders
• Works with other internal departments to ensure seamless business activities are maintained in support of customers
• Monitor POP-Qs to maintain awareness of sales as they move through operations
• Coordinate with other departments to resolve process issues
• Validate and maintain account and contact information in Dynamics CRM
• Generate account and contact lists for targeted Wonderware marketing projects
• Provide sales-oriented data and reports as requested
• Assist with management of opportunities to improve forecasting accuracy
• Assist with the development and distribution of sales tools and collateral
• Find solutions, wherever a solution is needed
• Focus primarily on deals under $25K
• Work with below $25K and in current quarter and at 10%, sales support automatically pushes to the subsequent quarter and takes over
• Work with below $25K and forecasted at 40% after 2nd week in current month, sales support automatically takes over
• Work with AEs to include in email signature For a quote please contact insidesales@wonderwarewest.com
• Engage in weekly forecast calls with RSM
• Engage in marketing initiatives; to be defined by Marketing and Business DEV.
• Serve as initial point of contact when an AE is on PTO
• Provide special pricing request management with Wonderware
• Provide general sales support
• Consistent requirements to perform math calculations as needed
• Ability to communicate clearly and professionally with customers via phone and email
• Work with purchase order review
  

Qualifications

Required (Basic) Qualifications:

• Must have a High School Diploma or GED from an accredited institution
• Minimum of 5 years of experience in a sales support role or administrative assistant role in a sales environment
• No relocation benefit is being offered for this position. Candidates must be located in the state of Texas or Louisiana in order to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must be able to work in the United States without corporate sponsorship now and within the future
  

Preferred Qualifications

• Bachelors degree from an accredited institution
  

Position Criteria

• Impeccable communication skills, written and verbal
• Excellent organization skills, with a tendency to obsess over the management of details
• Ability to own and be accountable for responsibilities
• Ability to make good prioritization and time-management decisions with minimal supervision
• Strong desire to provide memorable, positive, customer service experiences to customers
• Cooperative, good-natured attitude, especially when working with other departments
• Natural inclination to be self-motivated with high energy and to take personal pride in a job well done
• Extensive experience with Microsoft Office software (Outlook, Word, Excel, PowerPoint, D365)
• Experience with personal computers, copiers, FAX machines and other typical office equipment