Primary Objective:The Sales Support Coordinator is responsible for supporting sales productivity and revenue growth through sales operations, pricing and contract administration, proposal development, CRM management, and cross-functional coordination. This role oversees key sales support processes, addresses complex documentation and pricing issues, and works across departments to maintain accuracy, resolve challenges, and improve operational efficiency.Responsibilities:Answer and screen internal and external calls, emails, and cases related to sales opportunities and assign leads to the appropriate sales representative.Support research, database management, and CRM activities for marketing campaigns and revenue-generating initiatives.Review and validate sales quotes within the CPQ system across SaaS subscriptions and one-time delivery services, investigating pricing discrepancies, enforcing discount thresholds, and coordinating appropriate resolutions for accuracy. Validate and help structure the preparation and review of customer proposals, RFP responses, agreements, addendums, and related documentation, identifying discrepancies, addressing contract-related issues, and coordinating revisions as needed.Collaborate with sales representatives to clarify deal structures, address contract documentation inquiries, and guide complex quoting.Communicate with prospective clients to clarify proposal requirements, address documentation questions, and coordinate contract-related follow-up.Review CRM pipeline, opportunity, and forecast data for accuracy; resolve discrepancies and maintain data integrity to support reliable reporting and sales decisions.Prepare and distribute digital job folders upon contract execution to facilitate handoffs to Installation, Implementation, and Service Delivery.Prepare and distribute sales reports for management, identifying data inconsistencies and trends affecting pipeline visibility and forecasting.Assist with developing and updating training materials for Sales and Sales Support teams.Partner with the Sales Support Manager and cross-functional departments to evaluate and resolve sales-related operational challenges, improve procedures, and implement process enhancements.Manage assigned projects and competing priorities, evaluate issues, determine appropriate solutions, and follow through to resolution. Perform other duties as assigned.Qualifications:Associates degreeMinimum of 3 years of experience in an administrative, sales support, customer service, or related business operations role.Ability to be detail-oriented with a high degree of accuracy in fast-paced environments.Competent in algebraic and financial calculations, spreadsheet modeling, verifying pricing inputs, and detecting numerical discrepancies in commercial quotes.Computer literate and proficient with Microsoft Office and other web-based programs.Advanced to expert knowledge of Microsoft Excel.Demonstrated ability to exercise independent judgment, evaluate alternatives, resolve issues, and make recommendations on sales operations, pricing, and contract administration matters.Ability to work independently as well as with diverse sales personalities.Strong organization, prioritization, and time management skills.Ability to learn technical products and communicate product-related information effectively.Familiarity with sales contracts, agreements, and related documentation.Ability to work in a fast-paced environment with changing priorities.Ability to manage competing deadlines while maintaining a high level of accuracy and attention to detail.Excellent written and verbal communication skills, as well as strong customer service skills.Valid driver's license.