Sales Support Coordinator

Duties and Responsibilities:

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications:

• English/Spanish bilingual a plus, but not required

Education/Experience:

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Work Environment: Sales Center Office;Work Schedule Monday-Friday 7:30am-4:30pm

Physical Demands Demand Frequency

Sedentary - Lifting 0-10 pounds Occasional

Light Lifting - 10-20 pounds Occasional

Moderate Lifting - 20 to 50 pounds Never

Heavy Lifting - 50 to 100 pounds Never

Pulling/Pushing, Carrying Occasional

Reaching or working above shoulder Occasional

Walking Frequent

Standing Frequent

Sitting Constant

Stooping Never

Kneeling Never

Repeated Bending Never

Climbing Never

Desk Work/Computer use/Telephone use Constant

Operating a motor vehicle Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Never

Other - Talk, Drive, visit customers etc. Frequent

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of

age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace

where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of

merit, qualifications and competence.

Job Acknowledgment:

Since the duties, responsibilities, qualifications and competencies described here are necessarily subject

to change, I acknowledge that revisions to the job description may occur. All such changes will be

communicated and I understand that revised information may supersede, modify, or eliminate existing

statements in the job description document. I have received the job description, and I understand that it is

my responsibility to read, understand, and be able to perform the work described herein and revisions

made to it.