Sales Support Coordinator, Scenic

Overview

About PRG Production Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations. Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you'll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there's plenty of room to grow. At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond.

Responsibilities

Summary/objective

The Scenic Sales Support Coordinator is responsible for supporting the Sales and Project Management department in the tracking and logging of projects in all of our core markets. This employee will also serve as an intermediary between the scenic shop and our clients for any support needs during their runs. The job includes such tasks as the input and management of all projects into Salesforce, tracking won/lost work, updating project financial information and client information. Also requires continual communication between Sales & Operations.

Essential functions

• Enter Sales Leads and Opportunities into Salesforce
• Answer phone calls and manage emails from prospective and existing customers
• Coordinate with GM of Sales & Business Development, Director of Sales & Estimating, and Project Management Department to ascertain customer's needs
• Work with Sales staff to run reports out of Oracle Fusion and Salesforce and distribute as necessary
• Assist in the analysis of project data for General Management to identify trends.
• Manage support to running shows as required, including trouble-shooting for errors, assign repair actions, coordinate staffing, and manage repair budgets.
• Coordinate show support needs, requests, and fabrication with shop staff.
• Manage billing and invoicing for all Show Support services
• Track financial performance of Show Support jobs
• Prepare contracts for General Management & Project Management
• Collaborate with Operations and Logistics teams to ensure project goals are met
• Seek opportunities for improving own knowledge base to better serve our customers
• Help track and manage jobs costs
• Additional responsibilities as required.

Qualifications

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills
• Excellent organization skills
• Display integrity, reliability and the ability to work well with others
• Ability to handle multiple projects at once
• Ability to work in a fast-paced environment

Physical demands

• Must be able to remain in a stationary position for extended periods of time.
• The employee may occasionally lift and/or move up to 20 pounds.
• The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
• Must be able to communicate effectively by listening and in both written and verbal forms.

Required education and experience

• BA in Theater Arts or related field preferred
• Strong computer proficiency, including Microsoft Office Suite
• Experience working in Salesforce and/or Oracle is a plus
• 2+ years experience in related field
• Candidate must possess an in-depth knowledge of scenic systems, associated products, technologies, and their relevant application.

EEO and Disclosure

The pay range for this position is estimated to be $22.00-28.00/hour. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data. Additionally, we offer comprehensive health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan with matching contributions.

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre employment drug screening.

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.