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Description
Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.
Job Duties:
- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations
- Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment - Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Requirements
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 3-5 years of work experience (preferably in construction supply sales)
- This is a non-exempt position, eligible for overtime.