Sales Support Rep I

Coordinate equipment availability, sourcing, transfers, ordering activity, and configuration requirements to meet customer and sales commitments. Build and manage transaction timelines, logistics plans, shop preparation needs, delivery schedules, and key handoffs across internal teams and vendors. Prepare customer invoices, charge estimates, and supporting accounting entries required for completed sales transactions. Manage and maintain complete machine files, including financial, warranty, delivery, and related transaction documentation. Coordinate machine preparation activities with service departments and external vendors to ensure equipment meets customer specifications. Coordinate equipment demonstrations and loaner units, including scheduling, equipment readiness, customer documentation, and billing support. Develop and maintain a strong understanding of equipment, rental products, product configurations, and sales support processes. Experience owning a complex sales or operational process from start to finish, coordinating multiple stakeholders and ensuring a seamless customer experience. Strong organizational skills with the ability to manage multiple transactions, deadlines, documents, and stakeholder requests without losing track of details. Clear, professional communication skills with the confidence to follow up, ask questions, resolve issues, and keep others accountable to next steps. Ability to learn complex systems, product terminology, internal workflows, and business processes quickly and apply that knowledge independently. Comfortable working with financial, inventory, warranty, purchasing, and customer-related documentation where accuracy and attention to detail are critical. Strong computer skills and willingness to use multiple company systems to track activity, update records, and provide real-time visibility to stakeholders. High attention to detail, sound judgment, and a proactive approach to identifying issues before they become problems. Ability to drive and valid drivers license required. Experience in sales operations, equipment sales support, order management, logistics coordination, finance support, accounting, or another process-heavy customer fulfillment role.