At MR Tanner, the Sales Support Specialist provides assistance to the sales team to ensure clients and prospects are satisfied with the sales department and the company’s performance. They’ll complete clerical and administrative duties for the sales team, like scheduling meetings and appointments, answering client questions and informing customers of their job status, along with managing and maintaining client portals and ensuring compliance. Additionally, Sales Support Specialists are responsible for gathering lists of sales leads and distributing them equally to sales team members.
A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing orders efficiently. They support and identify and create lists of potential clients while maintaining databases of sales. Additional responsibilities of a Sales Support Specialist may include:
- Compiling daily lists of leads and delegating them to sales team associates
- Coordinating and participating in client events and trade shows
- Maintaining an accessible and organized system for sales and administrative professionals within the company CRM, Pipedrive.
- Handling all administrative duties for the sales department or team, including scheduling client business reviews, site visits and meetings
- Providing assistance to management team members and executives as needed
- Performing data entry duties in regards to metrics, sales figures and other key data
- Creating and processing sales in a timely manner
ESSENTIAL DUTIES AND RESPONSIBILITIES
Including the following. Other duties may be assigned.
- Establish and maintain an excellent customer service and sales relationship with all prospects, clients, and vendors
- Ensure initial lead and proposal follow up is timely and appropriate
- Create and track the status of leads to ensure quality results in the time scheduled
- Assist in the tracking of gains/losses of new clients through lead qualification processes
- Attend sales meetings, company meetings, and other sales team and company functions
- Prepare and deliver sales performance metrics and pipeline development plans/reports to the Director of Sales/Sales Manager as needed
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s/Associate's degree preferred
- Minimum 2 years customer service or related market/business experience
- Prior experience successfully working in metrics driven environment
- Strong communication and relationship skills
- Excellent interpersonal and communication skills
- Strong customer orientation
- Must be able to work under pressure in a fast-paced environment
- Ability to make recommendations and implement process improvements
- Positive attitude towards change and growth that supports B2B best business practices
- Working knowledge of CRM systems and MS Office products