At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.
Job Purpose:
The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications' healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams.
This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.
Duties and Responsibilities
- Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
- Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
- All employees are required to actively participate in the LSC Safety Program.
- Be the forerunner in assuring customer satisfaction by meeting customer's expectations while containing scope and cost creep.
- Other duties as assigned.
SALES AND CUSTOMER SUPPORT
- Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status
- Assess customer needs and recommend renewals, upgrades, and new solutions
- Provide product education and support to customers
- Coordinate troubleshooting basic technical or service-related issues.
CLIENT RELATIONSHIP MANAGEMENT:
- Serve as a liaison and coordinate contacts for assigned healthcare clients
- Maintain consistent communication through regular outreach and follow-up
- Build strong relationships with stakeholders and decision-makers
- Ensure client needs are addressed promptly and effectively
ACCOUNT COORDINATION & EXECUTION
- Coordinate across internal teams to ensure accurate and timely execution
- Track ongoing client activity including installations and upgrades
- Maintain visibility into account timelines, deliverables, and milestones
- Process customer orders, including order entry, review, and tracking
- Support billing reconciliation and prepare account-related documentation for clients
REPORTING & ADMINISTRATION
- Maintain accurate and up-to-date Q360 records
- Track account interactions and project progress
- Create, process, and maintain reports for assigned clients
- Support reporting and internal account planning
- Assist with credit requests and invoice coordination
- Accountable for contractor prequalification updates and renewals
OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT
- Identify opportunities for additional products and services within existing accounts
- Gather insight into client needs and market activity
- Provide feedback on customer satisfaction and improvement opportunities
- Partner with senior sales team members to support growth initiatives
CRM & PROCESS MANAGEMENT
- Maintain accurate and up-to-date CRMrecords
- Track account interactions and project progress
- Support reporting and internal account planning
ISSUE RESOLUTION & CUSTOMER EXPERIENCE
- Proactively identify and resolve customer issues
- Escalate delays or problem areas and recommend solutions
- Collaborate internally to ensure high-quality service delivery
- Maintain a consistent, positive client experience
Qualifications
Required:
- High School Diploma or equivalent
- 2-5 years in customer service, sales support, account coordination, or client-facing support roles
Preferred:
- Experience in healthcare technology or related industries preferred
Additional Requirements
- Ability to travel locally within the region
- Occasional travel to other Lone Star regions
- Valid driver's license and reliable transportation
Education Requirements
- High School Diploma or GED, with a minimum of 3 years office related experience, OR
- Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent
Skills
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities effectively
- Customer-focused and proactive problem-solving mindset
- Experience with CRM systems
- Proficiency in Microsoft Office Suite
- Understand and adhere to company policies and applicable laws