Sales Support Specialist

The primary role is to support the Customer Team in Quote to Cash (Q2C) Activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance and revenue recognition.

Deal Consultation to the Customer Team:

• Consultation to sales on structuring complex deals at quoting stage to ensure clean compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements.
• Providing order booking solutions for complex deals.
• Participate in revenue meetings throughout quarters to provide consultation on resolving issues and closing deals timely for revenue.
• Advise on appropriate terms and conditions to be included in deals.
• Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer.
• Timely escalation of any potential topics with the respective business partners to resolve issues.

Formal Quote Generation:

• Real-time preparation of formal quotes in Oracle ERP system requested by CT and/or Customer directly.
• Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing.
• Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc.

Order Management:

• Direct interface with customer to ensure PO meets order acceptance requirements/manage any change orders.
• Work with Factory Order Management (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery.

Order Management / Order booking in Oracle ERP system as well as sending Order Booking Packages to the Internal Processing Center (IPC)

• Generate invoices (system, manual, web).
• Upload all required documents in e-file.
• Ensure appropriate revenue recognition on all deals
• Partner closely with collections team to ensure accurate invoicing and timely collections. First point of escalation for collections issues. Interface with customer to help resolve any issues.

Contracts:

• Consultation to contracts and field regarding overall operational insight as to reality of the VPA terms vs. implementation.
• Provide guidance concerning acceptance/delivery/payment terms as they relate to revenue recognition and cash collection at quote/order booking, provide negotiation leverage to field in deals and contract renewals.
• Provide assistance with renewals and signatures on VPA, ELA's, etc.

SADM Representation/Customer Interface:

• Management reporting support to the Customer Team and Point of contact for Escalation Process on time critical request.
• Direct contact with customers to provide customer service assistant with quotes/orders/deliveries/issues (approx. 10% travel)
• Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries.
• Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately.
• Participate in ad hoc projects/assignment to improve operation efficiency of the company.

Experience Required:

• Ability to think from a global viewpoint

Strong problem solving skills

• Demonstrated maturity, professionalism, high values and integrity
• Systems knowledge: Oracle required, SalesForce desired
• Demonstrated knowledge of Microsoft Office applications (i.e. Excel, PowerPoint, Word)
• Evidence of effective communication skills, both verbal and written
• Experience in problem solving and decision making
• Ability to see the "big picture", perform consultative work and to offer innovative suggestions
• Ability to work cross functionally
• Ability to network and to build effective work relationships with people of different cultures around the globe. This includes the flexibility to accommodate multiple time zones.

Education:

Bachelor's degree with a minimum 2-3 years experience in Customer Service or Sales Administration.

Languages:

Fluent English (spoken and written) is essential

Additional native Japanese (or proficiency) is preferred and would be advantageous

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees. Our Purpose & Values: Mission: Improve lives through advanced technologies and customer-focused innovation. Vision: Be the most trusted and valued test solution provider in the semiconductor value chain. Core Values: I- Innovation is our Lifeblood N- Number One is Our Aspiration T- Trust is our Foundation E- Empowerment is Our Motivation G- Global is our Reach R- Respect is our Heart I - Inclusion and Diversity is Our Commitment T- Teamwork is our Approach Y- Yes is Our Attitude Why Join Us At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact. We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do. Global Bonus Program: Performance-based bonuses paid twice yearly. 401(k) Plan: Pre-tax retirement savings with company match. Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA. Income Protection: Life, disability, and accident insurance at no cost. Flexible Spending Accounts: Healthcare and dependent care options. Employee Assistance Program: Free support for personal and work-related issues. Flexible Time Off: Accrual starts at hire, increases with service. Paid Holidays: 13 company holidays annually. Bay Area Target Salary Range $70,700-$109,250 DOE

State of California Development (EDD):

• https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)
• § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.
• § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

CCPA Notice for California Residents:

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at AAI_privacy.officer@advantest.com.

EEO Statement Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. The Advantest Way - Diversity, Equity, Inclusion and Belonging At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.