Sales Support Specialist

Operations Sales Support Specialist Tempe, AZ · Clearwater, FL Full-Time

We''re seeking a high-energy, customer-focused Sales Support Specialist to support our sales team. you will be the primary point of contact for B2B customers-handling order entry and tracking, coordinating with warehouse and logistics, managing RMSs, and ensuring a smooth, accurate, and responsive experience at every touchpoint. If you thrive in fast-paced environments, communicate proactively, and love solving problems, this role is for you.

What You''ll Do

• Deliver exceptional customer service and provide day-to-day support to the sales team.
• Manage customer open order reports.
• Accelerate processing of purchase orders to ensure timely delivery of customer orders.
• Maintain and analyze the quote log to track performance metrics, including wins and losses.
• Update and monitor backlog reports to ensure accurate order status visibility.
• Communicate professionally with customers via e-mail and phone when needed.
• Coordinate calendars, manage e-mails, and schedule meetings for the team.
• Create and format presentations, reports, and business correspondence.
• Perform accurate data entry, including order entry, expediting, and margin verification.
• Support special projects and additional tasks as assigned by management.

What We''re Looking For

• 2+ years in Customer Service or Order Management, ideally in electronics distribution, manufacturing, or B2B supply chain.
• Strong communication skills-clear, concise, and professional (written and verbal).
• Proven ability to manage high-volume e-mails/calls while maintaining accuracy and composure.
• Problem-solver with keen attention to detail and customer-first mindset.
• Proficiency in Microsoft 365 (Outlook, excel, Teams); capable of spreadsheet and order templates.

The Skills that will Help You Succeed Even More

• Familiarity with electronic components (e.g. semiconductors, connectors, cables, PCBs) and basic technical terminology.
• Experience with EDI transactions and customer portals.
• Knowledge of RMA processes and carrier logistics (UPS/FedEx/LTL).
• Prior work in an ISO or quality-driven environment.

What''s In It for You

• Competitive base salary.
• A comprehensive benefits package (health, dental, vision, 401k with matching contributions), built to support you inside and outside of work.
• Short- and long-term disability plans.
• Paid time off including paid company holidays.
• A positive, high-energy work environment with ongoing training to fuel your growth and success.

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At a glance

TeamOperations LocationsTempe, AZ · Clearwater, FL TypeFull-Time Questions Email us Apply now