Sales Support Specialist

About us:

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Scent & Care creates and sells fragrances, cosmetic ingredients, aroma molecules and mint aromas. Manufacturers use it to produce perfumes, personal care and cosmetic products, cleaning products and detergents, home fragrances and oral care products.

Symrise - always inspiring more…

Your role:

Position Summary:

The Sales Support Specialist plays a key role in supporting Account Management and delivering an exceptional customer experience in a fast-paced, highly customer-focused environment. This position serves as a central point of coordination between customers, Sales, Customer Service, Fragrance Development, Applications, and other internal teams to ensure projects move forward accurately and on time.

The ideal candidate is highly organized, responsive, resilient, and comfortable managing multiple priorities, tight deadlines, and changing customer needs. Success in this role requires strong follow-through, attention to detail, a sense of urgency, and the ability to remain professional and solutions-focused when navigating challenging situations.

• Manage multiple projects simultaneously, ensuring deliverables and key milestones are met.
• Manage project entry, Sales-confirmed pricing, resample requests, and system updates.
• Partner with Customer Service to ensure pricing and system records are accurate and current for purchase orders.
• Recognize when issues require escalation and escalate to Account Management or the appropriate internal team.
• Request and coordinate customer samples, including oils and applications.
• Serve as a key point of contact for client and project information, including project updates, samples, benchmark requests, regulatory documentation, pricing, tracking, deadlines, client feedback, and customer complaints, communicating information to internal teams as needed.
• Coordinate preparation for sales meetings and presentations in partnership with the Account Executive.
• Develop and manage project timelines, maintaining communication with internal departments throughout the project lifecycle.
• Partner with Sales to manage project status and document client feedback on active projects in the project system.
• Support the budget entry process.
• Attend client meetings as required.
• Maintain accurate and up-to-date client records within the system.
• Participate in panel testing, training sessions, meetings, skill-building, and professional development.
• Provide backup support for other Sales Support Specialists during absences.
• Label and record bases and benchmarks and provide them to the Fragrance Development Team and Applications Lab.
• Coordinate the nationalization process.

About you:

Requirements

• High school diploma required; Bachelor's degree preferred.

• 1-3 years of administrative, sales support, project coordination, or related experience preferred.

• Resourceful, reliable, and self-motivated, with the ability to work independently and see tasks and projects through to completion.

• Ability to thrive in a fast-paced, customer-focused environment while managing changing priorities.

• Excellent verbal and written communication skills.

• Comfortable working in a professional office environment 4 days per week.

• Strong customer focus and interpersonal skills, with the ability to professionally navigate challenging situations.

• Proficiency in Microsoft Excel, PowerPoint, and Outlook.

• Strong team player with a focus on collaboration and team success.

• Strong project coordination skills with excellent follow-through and attention to detail.

• Ability to build strong internal and external working relationships across functions and organizational levels.

• Excellent time management and organizational skills, with the ability to prioritize multiple projects, requests, and deadlines.

Our offer:

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Pay Transparency Disclosure: The expected annual salary range for this position is USD $75,000 - USD $90,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.