Sales Systems Manager

Engagement Type: Direct Hire / Full Time
Work Location: Harrisburg, PA

Role Overview:
The Sales Systems Manager is responsible for the configuration, administration, and ongoing support of enterprise systems that enable sales, pricing, ordering, and revenue processes. This role owns the functional configuration of assigned systems and has the skills required to troubleshoot and resolve issues across the full transaction lifecycle, including issues originating from upstream systems, integrations, extensions, or other technical components. The role partners closely with business users, the ERP Manager, and third-party vendors to ensure reliable and accurate sales system operation.

Primary Responsibilities:

• Own and administer day-to-day operation of sales and revenue systems

• Own and maintain system configuration for Oracle Fusion Order Management, Oracle Fusion Pricing, Oracle Fusion Channel Revenue Management, Oracle Fusion Sales, and Oracle Fusion Incentive Compensation

• Define, maintain, and enforce business rules for order capture, pricing, rebates, commissions, and customer eligibility

• Independently troubleshoot functional, data, and configuration issues impacting sales and revenue workflows, including issues originating from upstream modules, integrations, extensions, or platform components

• Diagnose and coordinate resolution of cross-module, integration, and data flow issues in partnership with the ERP Manager

• Plan and conduct quarterly testing of enterprise resource planning releases impacting sales, pricing, ordering, rebates, and commissions

• Lead user acceptance testing and formally approve sales-system-related changes prior to production deployment

• Coordinate defect resolution, enhancements, and configuration changes related to sales systems

• Train sales and revenue users on system functionality, enhancements, and process changes

• Develop and maintain training materials, job aids, and standard operating procedures

• Coordinate release-related communications and end-user training activities

• Maintain system configuration documentation, test results, change history, and issue resolution records

• Serve as the primary escalation point for sales and revenue system issues impacting operations or customers

Required Technical Skills:

• Strong understanding of order-to-cash and revenue processes

• Demonstrated ability to administer and configure enterprise sales systems

• Strong troubleshooting skills across system configuration, data issues, and cross-system dependencies

• Ability to analyze issues that span multiple systems and identify root cause

• Knowledge of Agile practices including backlog management and iterative delivery

• Knowledge of project management practices including requirements tracking, testing coordination, and release planning

• Strong documentation, communication, and stakeholder coordination skills

Preferred Qualifications:

• Bachelor's degree in Business, Sales Operations, Information Systems, or a related field

• Five or more years of experience supporting or administering sales or revenue systems

• Hands-on experience with Oracle Fusion Order Management, Pricing, Sales, or Incentive Compensation

• Experience leading user acceptance testing, release validation, and end-user training

• Experience working with integrated enterprise systems and third-party platforms

• Oracle Fusion Cloud Sales, Order Management, Pricing, Channel Revenue Management, and/or Incentive Compensation certifications preferred

• Oracle Integration Cloud certification a plus