We're seeking an experienced Salesforce Platform Owner to lead and optimize a complex Salesforce ecosystem supporting dealer and customer service operations within Customer Service Division (FCSD).
In this role, you'll serve as the bridge between business teams, IT, Salesforce, and implementation partners, ensuring the platform delivers measurable business value while driving adoption, governance, and continuous improvement.
Key Responsibilities:
Own the Salesforce platform roadmap and product backlog
Lead requirements gathering, process mapping, and solution design reviews
Manage implementation partners, delivery timelines, and quality standards
Drive adoption, change management, and value realization
Support Salesforce Service Cloud, Automotive Cloud, Field Service, Agentforce, and Data Cloud initiatives
Establish AI governance and identify Agentforce use cases
Configure and maintain core Salesforce administration functions
Partner with dealer operations, warranty, parts, and customer service teams
Required Qualifications:
5+ years of Salesforce experience
2+ years as a Platform Owner, Product Owner, Lead Admin, or Technical Account Manager
Deep expertise in Salesforce Service Cloud
Strong business analysis and stakeholder management skills
Knowledge of Agentforce, Data Cloud, and AI-enabled Salesforce solutions
Salesforce Administrator Certification
Preferred:
Automotive industry experience
Automotive Cloud, Field Service, MuleSoft, and Copado experience
Service Cloud Consultant, Agentforce Specialist, or Data Cloud certifications
If you're a business-focused Salesforce leader who can drive platform strategy, partner management, and measurable business outcomes, we'd love to hear from you.
#LI-BP1
Numbers & Facts
Location
Dearborn, MI
Skills
Administrative Skillsunmatched
Alliance/Partner Managementunmatched
Alliance/Partner Marketingunmatched
Artificial Intelligence (AI)unmatched
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Business Analysisunmatched
Change Managementunmatched
Channel Strategiesunmatched
Cloud Computingunmatched
Consultingunmatched
Continuous Improvementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Ecosystemsunmatched
On Site Supportunmatched
Process Improvementunmatched
Product Backlogunmatched
Product Planningunmatched
Quality Metricsunmatched
Requirements Managementunmatched
Sales Managementunmatched
Salesforce.comunmatched
Technical Leadershipunmatched
Use Casesunmatched
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