Salesforce Administration

Salesforce Administration  (Sales Cloud,  Service Cloud applications)—Green Card/USC

Core skills -  
• Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups.
• Maintain and customize Sales Cloud,  Service Cloud applications as well as numerous additional applications outside of Salesforce tech
 • Build custom reports, dashboards, and workflows.
 • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
 • Develop training materials and provide training and support to SalesForce.com end users.
 • Maintain database for integrity and accuracy including cleansing and duplicate record management.
 • Manage all sales related technical resources and migration of data into Salesforce.
 • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Salesforce certification required (ADM 201 certification).
 • 10+ years related experience including utilization of Salesforce platform.
 • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.
 • Experience in implementation, training and documentation preferred.

 Administrative Support
• Administer email templates utilized 
 • Administer KPI and related reporting 
 • Coordinate activities between sales and other departments (such as marketing, service, support and training).